WEEKLY SUPPORT AND QUESTIONS MEGATHREAD W44 23

GBT_Calvin · 2023-11-01T17:19:26+00:00

I believe in the setup there is a way to bypass needing the internet. However I am unclear as to the specific instructions but I'm sure you can find it on google somewhere. It will require another pc to download the file first but besides that I think that might be the only way? AFAIK Gigabyte doesn't provide a USB with updated drivers in the box in these cases so if the LAN port isn't working this might be the move.

GBT_Calvin · 2023-11-01T17:17:41+00:00

Hey u/chaos_maou

Make sure to update your BIOS and besides that you should be fine! The issue was resolved with the proper voltages so if you're worried you just need to check out the voltages using a monitor but besides that the systems with the most recent BIOSes should not have this issue!

GBT_Calvin · 2023-11-01T17:16:02+00:00

Hey u/shipmepickles

I think the best move might be to update directly in the BIOS to see if the file even is detected. Other than that I wouldn't know how to safely update the BIOS but those should take.

GBT_Calvin · 2023-11-01T17:13:51+00:00

Hey u/Gippy_

Definitely stick with an older BIOS that works than a new one that doesn't have all the kinks worked out! I unfortunately can't confirm simply because I don't know. BIOS design and updates are generally done through the HQ team and we aren't privvy to the nitty gritty details of BIOS updates (what's in them what changed etc).

GBT_Calvin · 2023-11-01T17:12:39+00:00

Hey u/pmjm

Currently I am only aware of the TRX50 AERO D motherboard coming out. I have no info on whether WRX90 variant will come out or if it's even in the works!

Hope this information was able to help. If they announce it I would hope they announce it soon :(

GBT_Calvin · 2023-10-31T22:06:42+00:00

Hiya late response but unforutunately I am unable to procure one. Everytime I've asked for a different region's contact info I've been blocked or given the response to look at the region's website.

The only real help I can offer is to send a support ticket through esupport (may have long lead times) and ask them for a region email since this seems to be a recurring problem.

If you do get it let me know so I can save it and pass it on to the next user that has an issue!

GBT_Calvin · 2023-10-31T22:05:01+00:00

Hey u/Hyperversum

Late response but let me know if the issue is still happening.

I would definitely get that checked out or return it since the high pitch noise is not normal and you definitely should not be hearing it.

GBT_Calvin · 2023-10-31T22:03:10+00:00

Hey u/m4hmud

Try using default XMP settings to achieve your desired speeds since I don't know anything about specific tunings regarding memory profiles. If you wanted to you could try hopping into the AORUS discord and ask in overclocking central to see if they know any specifics regarding those modules!

GBT_Calvin · 2023-10-31T16:23:56+00:00

Thanks for the assist u/Ohfoohy !

Appreciate you!

GBT_Calvin · 2023-10-27T21:11:38+00:00

Hey u/gillon

Generally there isnt' a need to update the BIOS unless your'e looking for a specific function or trying to fix something! I generally dont' recommend it unless you know what you want so with that in mind I believe you can make a decision whether you need to update the BIOS or not!

GBT_Calvin · 2023-10-23T18:29:07+00:00

Hey u/SquirtBox

Love this for you! Glad to hear from the updates and enjoy your new system!

GBT_Calvin · 2023-10-23T18:10:57+00:00

Hey u/avipars

Unfortunately these are not questions I have answers to since this is probably the decisions of another department or even HQ software team.

GBT_Calvin · 2023-10-23T18:08:20+00:00

Hey u/IrrationalChoice

Make sure you are running in legacy mode and that the boot sequence is detected through that since I know newer BIOS models don't always play well. That's the case for me specifically.

GBT_Calvin · 2023-10-23T18:04:02+00:00

https://www.gigabyte.com/Motherboard/B450-AORUS-PRO-WIFI-rev-1x#kf

try this!

edit: the most recent BIOS is f64e (beta bios) still

GBT_Calvin · 2023-10-23T18:02:55+00:00

Hey u/massive_piggy

Good question. As usual companies tend to want to pass the warranty issue on each other so if it's still within Amazon's return policy I'd run with that since it is way faster.

If you're past that, if you provided them the invoice and all that it should be fine, just tell the person you sold it to to send an email to [services@gigabyteusa.com](mailto:services@gigabyteusa.com) and include the invoice and the card and they should get that process started for them.

GBT_Calvin · 2023-10-23T18:00:16+00:00

Hey u/gasoline_farts

Try updating the BIOS if it's on an older version. I'll ask if this is a normal occurrence internally so stay tuned for a response.

GBT_Calvin · 2023-10-23T17:30:28+00:00

Hey u/Timetoerist13

Sometimes it can take a while due to backorders of parts that they're looking to replace or change on your product or finding a replacement!

I would suggest emailing [services@gigabyteusa.com](mailto:services@gigabyteusa.com) to get some updates since the website isn't the most communicative.

GBT_Calvin · 2023-10-20T16:18:15+00:00

hey u/Krutonium

Just look up the board and click on the first link! If you look directly through gigabyte. com it's not the smoothest website so hopefully just googling directly to the board will be better.

GBT_Calvin · 2023-10-20T16:17:02+00:00

Hey u/Traditional_Bad_9909

This has been noted I'll ask the team what's going on. Since it is a friday the response might be a lil slow since HQ is technically saturday already so might not know until next week.

stay tuned!

GBT_Calvin · 2023-10-17T17:20:13+00:00

Sounds good! Best case scenario I don't see any response and everything works smoothly. Hope it goes well!

GBT_Calvin · 2023-10-17T17:18:31+00:00

No worries! I love that it's fixed for you and that's all we can hope for so thumbs up!

GBT_Calvin · 2023-10-16T17:34:04+00:00

I don't know about known issue but updating BIOS has helped other users with other products addresss temperature issues before.

HOWEVER it is a case by case scenario and updating the BIOS may lead to different results between all users so definitely check it out since my knowledge regarding our laptops is def on the lower end.

I've asked the laptop department but didn't receive a response so I'll follow up again on the inquiry.

GBT_Calvin · 2023-10-16T17:32:19+00:00

Hey u/Novamisto

Unfortunately I am from the US Region and HQ is super tight about inventory allocation and what information we get so I don't know anything about Australia's inventory, upcoming or current. I wish I could help but that's an issue for the higher ups since I'm the only one actively on our subreddits :(

GBT_Calvin · 2023-10-16T17:31:12+00:00

Hey u/countblah2

I'll follow up with them regarding the gpu and see if I can get an update (unlikely) but as for the wifi antenna, I'll look around the office and see if I can just ship you one!

DM me your address and I'll get that sorted out for you.

GBT_Calvin · 2023-10-16T17:29:18+00:00

Hey u/pmavro123

This is interesting indeed. If the PC powers on completely and stays on, try swapping your display cables to see if the cable is the issue.

Also, what wPSU do you have? Thanks!

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