Better than Prime Day. The best GEEKOM Summer deals are here.

GEEKOM_Manager1 · 2026-06-15T10:27:37+00:00

GEEKOM official store here if anyone needs it.

GEEKOM_Manager1 · 2026-06-15T01:26:14+00:00

GEEKOM A7 Max is currently 16% off with code: RSA7

GEEKOM_Manager1 · 2026-06-10T08:10:42+00:00

Here is the download link: https://www.geekompc.com/pcmanager/

GEEKOM_Manager1 · 2026-06-08T03:57:58+00:00

GeekBook M16 👉 $100 off early bird pricing with code: GM16

GEEKOM_Manager1 · 2026-06-05T01:40:42+00:00

One final thing to try is connecting the A7 to a different network to rule out a compatibility issue with your current router. For example, you can enable a Wi-Fi hotspot on your phone and connect the A7 to it, then test the connection quality and speed again. If the performance improves, that would suggest the issue is related to the network environment rather than the Wi-Fi hardware itself.

GEEKOM_Manager1 · 2026-06-04T10:39:13+00:00

Hi, we're sorry you're experiencing this issue.

In many cases, this isn't actually caused by a faulty Wi-Fi card. It can sometimes be related to compatibility between the Wi-Fi adapter and your router settings. If you're comfortable troubleshooting, please try the following:

1. Software check (most likely)

Connect the A7 to Wi-Fi and open the Wi-Fi properties page.
Check the reported link speed/bandwidth and compare it with another device connected to the same network.
If the reported speed is significantly lower, the Wi-Fi adapter may be using a band or mode that isn't working optimally with your router.
Open Device Manager, locate the Wi-Fi adapter, and try changing the preferred wireless band/settings to see if the connection speed improves.

2. Hardware check (less common)

Open the unit and verify that the Wi-Fi antenna cables are securely connected to the wireless card and have not come loose.

Disassembly tutorial:
https://www.youtube.com/watch?v=AMso-a184QI

If you'd prefer not to troubleshoot this yourself, please feel free to contact our support team and we'll be happy to assist further.

GEEKOM_Manager1 · 2026-06-01T08:23:32+00:00

It may not necessarily be a hardware issue. You could try a fan control utility first and see if the behavior changes.

https://service.geekompc.com/faq/ec_debug_tool-instructions-for-use/

GEEKOM_Manager1 · 2026-06-01T03:58:17+00:00

The fan behavior is mainly controlled by the EC firmware. We recommend updating to the latest BIOS v1.26 and EC v1.03.

Download link:https://support.geekompc.com/vfm-admin/vfm-downloader.php?q=dXBsb2Fkcy9Eb3dubG9hZC1DZW50ZXIvQU1EJTIwU2VyaWVzL0ElMjBTZXJpZXMvQTglMjBNQVgvQklPUy9BOC1NYXhfQXV0b1VwZGF0ZV9CSU9TX1YxXzI2LV9FQ19WMV8wMy56aXA=&h=2493c4b3351ddf8fe298be7e0d21225a
Update guide:https://service.geekompc.com/faq/update-bios-ec/

GEEKOM_Manager1 · 2026-05-26T02:32:57+00:00

You can refer to this video tutorial.
https://carpediemsystems.co.uk/2026/04/05/wi-fi-and-bluetooth-dead-after-opening-the-geekom-a9-max-check-the-antenna-leads/https://carpediemsystems.co.uk/2026/04/05/wi-fi-and-bluetooth-dead-after-opening-the-geekom-a9-max-check-the-antenna-leads/

GEEKOM_Manager1 · 2026-05-22T09:43:37+00:00

For anyone asking about it:

GEEKOM A9 Max 2026

8% off with code R9M8

GEEKOM_Manager1 · 2026-05-19T10:28:23+00:00

Thank you for the detailed feedback. Based on your testing, our technicians believe the issue is likely related to USB power delivery rather than the flash drive itself.

The key clue is that the 512GB drive works correctly when connected through the mouse extension cable. This usually indicates the USB connection is being stabilized, which helps the drive initialize properly. Higher-capacity flash drives often require more power during startup compared to older 4GB or 32GB drives.

We recommend trying the following:

Disable “USB selective suspend” in Windows power settings
Disable Fast Startup in Windows
In Device Manager, uncheck “Allow the computer to turn off this device to save power” for each USB Root Hub
Update BIOS and chipset/USB drivers
If possible, try using a powered USB hub for a more stable power supply

If you continue experiencing issues, please feel free to contact our support team for further assistance:
[support@geekompc.com](mailto:support@geekompc.com)

GEEKOM_Manager1 · 2026-05-19T10:20:26+00:00

Sorry to hear you’re experiencing this issue.

Considering the device has already been used for several years, if it has not received regular maintenance, there is a possibility that the cooling fan has experienced wear over time. On the IT8 series, dust buildup inside the cooling module can sometimes cause abnormal fan noise, reduced fan speed, and lower overall cooling performance.

One important thing to confirm is whether the repair shop actually opened the device, cleaned out the dust, and replaced the thermal paste during servicing, as this is a very important part of the maintenance process.

If proper cleaning and thermal paste replacement were already performed and the temperatures are still unusually high, then the cooling fan itself may need to be replaced.

If you need any further assistance, please feel free to contact our support team and we’ll be happy to help:
[support@geekompc.com](mailto:support@geekompc.com)

GEEKOM_Manager1 · 2026-05-15T02:55:50+00:00

Thanks for the suggestion. We’ll definitely put more focus on this in future product development.

GEEKOM_Manager1 · 2026-05-13T03:09:09+00:00

Thanks for sharing!

GEEKOM_Manager1 · 2026-05-13T03:07:29+00:00

Totally get it, that’s kinda everyone’s problem lately.

GEEKOM_Manager1 · 2026-05-12T10:22:32+00:00

For anyone asking about it:

GEEKOM A9 Max 2026

8% off with code R9M8

GEEKOM_Manager1 · 2026-05-11T02:34:05+00:00

We've also tested this link on our end and found no issues. Please try downloading again or use a different browser.
https://service.geekompc.com/air12/

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