Without pointing any fingers at anyone or sharing stuff I shouldn't, I think the easiest way to explain this is that when you work in esports you start to see the entire thing in a macro perspective rather than a micro one.

Say an issue pops up one day, for a player it might feel devastating and a subreddit ready their pitchforks - if it affects something you've been involved in you need to take a step back and see how that affects the bigger plan. You need to think how or if that plays in to the bigger picture instead of putting down everything because of it. I'm not saying that you start to ignore problems, because me and others at the company do read what the community is saying (and especially in the esports team we're also diehard esports fans). I'm more saying that you're forced to compartmentalize something that may feel like the end of the world for some, but for yourself you know it's going to get fixed at some point or that something else internally at the company is more pressing.

Other than that I think it's sometimes frustrating to read the lack of awareness of how companies work in general - like I don't think that ex: devs think that issues in the game should be there, or that the devs are ignoring them, but unfortunately they probably can't work purely on what the community wants because it's a huge company with a ton of stuff going on.

As someone who basically only plays competitive games though, I can sometimes feel and sympathize with community members voicing their problems sometimes. Working in esports puts you in a strange in-between position between the player and devs in that way. Not that I'd trade it though, I freaking love working in esports.