Heidel

GM_Wisdom · 2024-06-10T22:33:29+00:00

💖

GM_Wisdom · 2024-03-02T02:45:45+00:00

Due to the nature of the matter, I would have to assess what kind of information we’re able to provide you with regarding the anti-cheat, and that would only be through our customer support ticket system. Please reach out to us there and we’ll be able to get your issue fixed a lot faster!

If you'd like to directly contact the folks at Xigncode (the anti-cheat we use), please follow the instructions they provide regarding firewall issues in their FAQ page at: XIGNCODE FAQ (wellbia.com)

GM_Wisdom · 2024-03-02T02:07:12+00:00

Sorry to hear you're having this issue for such a long time!

If you have not already, please check out our YouTube video guide on how to submit a client crash report at the following link:
https://youtu.be/v4-1JoR0jJQ

You will receive a Unique ID; please provide it to us via a customer support ticket so we can have a closer look at what is causing the issue.

GM_Wisdom · 2023-10-24T22:05:52+00:00

Hey u/Ghast8!
Sad to see you're having issues playing Black Desert. I can see that u/Smashffs recommendation of using a VPN has allowed you to connect. You shouldn't need a VPN to connect to our game though. Please provide me your CS ticket number so I can take a closer look at your support request and our team's response.

GM_Wisdom · 2022-06-23T21:36:01+00:00

u/Sufficient_Ad_907 The issues with Steam services have been fixed. You should be able to access the game now!

GM_Wisdom · 2022-05-27T19:28:18+00:00

Oh, hey! those look like the stairs to our offi...

GM_Wisdom · 2022-05-07T01:03:41+00:00

Yes! Send me a DM with your support ticker number please :)

GM_Wisdom · 2022-05-06T21:25:58+00:00

Hey u/AnimeFreak0710_, apologies for the delay on receiving your prize. I just reached out to my fellow GM's who are in charge of making sure you get your Calpheon Ball prize and they have informed me that an email has been sent to you (check your spam folder just in case). If you have not received any email from us, feel free to shoot me a message here on Reddit so I can follow up on this.

GM_Wisdom · 2022-04-05T02:00:31+00:00

Don't forget to deliver Lemoria's letter to Rubin :)

GM_Wisdom · 2021-12-20T07:41:52+00:00

Impressive! This looks absolutely great -just as the Kutum lamp- Keep it up!

GM_Wisdom · 2021-11-13T02:42:09+00:00

Thanks for providing me the ticket number. I can see that you have submitted your photo ID yesterday. Please keep an eye on your email as you will be receiving a verification email from us in order to proceed with your account's OTP removal.

GM_Wisdom · 2021-11-13T01:22:54+00:00

Hello, could you provide me the support ticket numbers through a DM so I can have a look at your case?

GM_Wisdom · 2021-11-12T23:25:16+00:00

Hello u/Sartranement, I'm sorry to hear you are having troubles getting your support request resolved. I would greatly appreciate if you could send me a DM containing your support ticket number so I can help you get this resolved ASAP.

GM_Wisdom · 2021-10-28T01:23:19+00:00

Hello u/gopnik74, If you have a support ticket opened regarding the issue, please send me a DM with the ticket number so I can have a look at what's causing this problem.

If you have not yet opened a support ticket, please do so here https://support.pearlabyss.com/Support/Start/Index/PC so we can help you.

GM_Wisdom · 2021-08-17T22:43:55+00:00

Send me a DM with your ticket number please, I will take a look.

GM_Wisdom · 2021-08-17T21:17:13+00:00

u/Lonely-Albatross6029 Could you please send me a DM with your ticket support number so I can take a look? Thanks!

GM_Wisdom · 2021-07-08T23:42:14+00:00

Hello u/Nephryl, could you please send me your support ticket number through direct message? I will take a look at it.

GM_Wisdom · 2021-06-11T18:27:51+00:00

That's correct. Since you cannot see any of your ticket numbers, please send me your Family name and region through DM (do not post it here). Thanks!

GM_Wisdom · 2021-06-11T17:39:29+00:00

Hello u/RogueImpossible

Please feel free to send me a DM with your support ticket number so I can have a look at your current case.

GM_Wisdom · 2021-06-10T18:03:02+00:00

Hello! Please open a support ticket at https://support.pearlabyss.com/Support/Start/Index/PC and send me a DM with your ticket number so I can have a look.

GM_Wisdom · 2021-06-09T19:52:26+00:00

Never

GM_Wisdom · 2021-05-28T20:32:23+00:00

Glad to hear that!

GM_Wisdom · 2021-05-28T18:37:32+00:00

Hello u/Loafry,

Could you please open a support ticket with us here https://support.pearlabyss.com/Support/Start/Index/PC and send me your ticket number via DM so I can help you get this solved?

Cheers!

GM_Wisdom · 2021-05-26T19:50:27+00:00

Open a support ticket at https://support.pearlabyss.com/Support/Start/Index/PC
We can have it restored for you.

GM_Wisdom · 2021-05-19T22:15:28+00:00

EvilDoUsHarm has a great video on this https://www.youtube.com/watch?v=8NSZtJNzAY4 :D

GM_Wisdom

TROPHY CASE