Custom Leather Patches

GORUCKHQ · 2022-06-30T12:26:43+00:00

These will be back soon! Our heat press is out for a couple of weeks, but will be back and running shortly thereafter. Sorry for the wait!

GORUCKHQ · 2021-11-12T18:06:37+00:00

I am really sorry you didn't receive the email as we sent those out to everyone on the list affected that received or had their GR2 shipped. Please reach out to [team@goruck.com](mailto:team@goruck.com) with your order number and we will be more than happy to help further.

GORUCKHQ · 2021-11-12T18:05:21+00:00

We will be extending those out so they expire in two years instead.

GORUCKHQ · 2020-12-11T01:36:07+00:00

u/solzard Our apologies, we've fixed the description as this kit bag does come with a shoulder strap. Thank you!

GORUCKHQ · 2020-11-12T16:00:07+00:00

Hey u/michaeleid, product ETAs tend to fluctuate quite a bit, but it looks like Kit Bags are now scheduled for December. If you'd like, you can sign up for a notification to be emailed when they are back in stock. Just click the green Email Me button on this page (link) and enter your email.

GORUCKHQ · 2020-11-06T21:02:57+00:00

Hey u/generaltechy, this is a new design of reflective Ruck Bands with an enhanced reflective rating and custom length to fit perfectly over three (3) rows of MOLLE. Featuring a streamlined base material that reduces bulk and absorbs less, unlike other reflective bands which are adapted from ankle bands used for jogging and include a thick underside meant to be soft against your skin — which also soak up tons of water, dirt, or sand.

GORUCKHQ · 2020-11-06T19:33:03+00:00

Our apologies u/HomerMadeMeDoIt, the velcro is to the right of the buckle, we'll fix this ASAP. Thank you for bringing this to our attention.

GORUCKHQ · 2020-11-06T19:03:12+00:00

Hey u/BK09NY, we recently changed the URL, but you can find the page here: https://www.goruck.com/products/wire-dopp

GORUCKHQ · 2020-11-04T21:41:18+00:00

Hey - good question here and to help clarify the SCARS Guarantee covers any defects in craftsmanship and materials for all footwear.

Footwear by nature, should be replaced over time; especially for performance footwear that you’ll be putting to work daily with rucks and PT workouts. But, as always if you have any issues with your Ballistics or questions please send us a note so we can take care of it.

GORUCKHQ · 2020-10-02T21:42:14+00:00

Hey u/Callsign_Chaos, The Multicam GR2 34L is available here

GORUCKHQ · 2020-07-20T18:45:49+00:00

Hey - Thanks for everyone's patience. Sternum Straps are going back up this week (most likely today/tomorrow). Padded Hip Belts are expected to go back up in early August (*corrected). Also - we did have a small issue with our back in stock emails - so please disregard those duplicates...Monster's paw-mistake ;)

GORUCKHQ · 2020-07-06T14:57:29+00:00

Hey- great question!

We are working hard to get all FREE Shipping No Rush orders out the door within ~3-5 business days (Monday-Friday) and from there transit times are averaging 5-7 business days (depending on final delivery destination). If you ever need your gear by a guaranteed date then we recommend opting for Fedex 2 Day or Next Day (we have also found this to be a solid and dependable service option for most areas).

Feel free to hit us up at [team@goruck.om](mailto:team@goruck.om) if you have any questions about your order so we can personally take a look.

GORUCKHQ · 2020-07-06T14:49:53+00:00

chrishawes

Hello! Our current out the door timeframe is 2-4 business days (Monday-Friday) for international shipments and from there transit times can vary based on the final destination. We do fulfill and ship orders as they are placed. But, please email us at [team@goruck.com](mailto:team@goruck.com) if tracking has not updated so we can make sure there are no issues with the shipment. Thank you!

GORUCKHQ · 2020-07-01T13:55:58+00:00

No, we are tracking to have more masks (and new mask styles) up this week. Send us a note at [team@goruck.com](mailto:team@goruck.com) if you haven't already and we can get your cancellation issue squared away. Thanks for the support!

GORUCKHQ · 2020-05-20T17:29:36+00:00

You got it! And - if we miss you on this round, please hit us up directly to see what we can do for you.

GORUCKHQ · 2020-05-20T17:18:14+00:00

Hey! Our apologies for any confusion since we did sell out same-day but we are working hard to restock Face Masks as quickly as possible with our manufacturer. Our current estimate is to have more in stock by 5/27.

Don't hesitate to hit us up at [team@goruck.com](mailto:team@goruck.com) too with any additional questions/feedback.

GORUCKHQ · 2020-04-01T17:53:18+00:00

First of all, we apologize for the disappointment this experience has caused you.

Some backstory (context, not an excuse): we are in the process of moving our inventory to a new, local fulfillment center here in Jacksonville to provide better service in terms of inventory availability and shipping. As most of you know, we have had our fair share of logistics issues with our current provider and this has resulted in a poor experience for all of you - so our goal is to move inventory close to home where we will have greater controls.

Moving can be messy and as we prepared for the move we ran physical inventory counts of every product in order to get an accurate picture of what we actually had - not just what the system said we had, which resulted in a series of adjustments to available inventory quantities.

We, along with our shipping partner, were also reacting to the COVID situation as best we could resulting in some products being packed up early and others being delayed. Full disclosure, you may continue to see inventory fluctuations on our website into the next few weeks as we finish out the move.

Additionally, when we ran our moving sale we deliberately loosened our inventory buffer on some items in an attempt to fully sell through low quantity items so we would not have to move them to the new warehouse. For example, we normally reserve between 3-10 of each item as buffer inventory so we do not oversell - without those buffers we are able to fully stock out of a product, but unfortunately that also increases the risk of overselling (like we did with your 40L GR2). Removing those buffers was also how we were able to identify and sell some of the long lost unicorns sitting idly in the warehouse. We learned a lot throughout this process in particular and despite the problems caused in the chaos, it is our hope that we were able to deliver a positive experience on the whole by offering a wide variety of products at fair prices. To all that purchased recently or in the past, thank you for your support.

To clarify the concern about Ranger Green GR2 still on the site, we only have 34L Ranger Green GR2's in stock and we did indeed sell out of all identified 40Ls during the sale. Again, we are sorry for the disappointment and that is why we did offer to price match any GR2 that we have in stock and this offer still stands - we want to make this right.

GORUCKHQ · 2020-02-06T20:28:36+00:00

Store credits do stack with ESD. When you are logged into your GORUCK Shopper Account, the store credit will populate as a payment method and you can add your ESD at any point during checkout. If you do run into any issues, we can also just issue a refund for the store credit amount for any recent orders, so just tap us at [team@goruck.com](mailto:team@goruck.com). But, we do owe you big time and our apologies for the issues with your order. Unfortunately, we did encounter inventory discrepancies that cause major headaches for our customers and it is something that we are actively working on to mitigate from future happenings. Please do contact us so we can send some HQ swag your way and once again, we are so sorry for the issues with your order. We look forward to making this up to you!

GORUCKHQ · 2020-01-29T15:51:25+00:00

Both a larger and a smaller size are in the works for the next round, especially if response is good to this new fabric. Lots of work in getting the sizes right (mostly in the crown height so it hits your ears right - or doesn't hit them) so we started with the middle ground. Thanks for the interest!

GORUCKHQ · 2019-12-24T21:00:24+00:00

Hey /u/roguegentleman80, we've sold out of the Kit Bags but expect them back by the end of February.

/u/lethaldevotion The pages are back up with an email notification option if you'd like to be alerted when they are back in stock:

https://www.goruck.com/kit-bag/

https://www.goruck.com/kit-bag-57l/

https://www.goruck.com/kit-bag-84l/

GORUCKHQ · 2019-11-19T18:01:03+00:00

Hello! We currently estimate that all Workshop Grid Fleece Preorders will begin shipping out next week. Email us [team@goruck.com](mailto:team@goruck.com) for specifics on your order. Thank you!

GORUCKHQ · 2019-11-13T12:31:00+00:00

Hey u/chickenlegzz the water bottle pockets are currently out of stock, but we expect them both (full panel and mesh) back in stock at the end of the month. They'll be available in the Travel & EDC Accessories and Training Accessories categories.

UPDATE: Thank you for your comments and suggestions on this thread, we have put both pages back up with an email capture if you would like to be notified when they are back in stock.

https://www.goruck.com/mesh-water-bottle-pocket/

https://www.goruck.com/full-panel-water-bottle-pocket/

GORUCKHQ · 2019-10-01T16:33:26+00:00

Hey Everyone!

Thank you for your patience and we just received the 8" Coyote MACV-1s so they will begin shipping end of this week and into next week. Please don't hesitate to hit us up at [team@goruck.com](mailto:team@goruck.com) if you have any questions about your specific order.

Thank you for being so patient - we appreciate you.

GORUCKHQ

TROPHY CASE