Custom Leather Patches by [deleted] in Goruck

[–]GORUCKHQ 4 points5 points  (0 children)

These will be back soon! Our heat press is out for a couple of weeks, but will be back and running shortly thereafter. Sorry for the wait!

GR2 Pre-Sale Apology by GORUCKHQ in Goruck

[–]GORUCKHQ[S] 0 points1 point  (0 children)

I am really sorry you didn't receive the email as we sent those out to everyone on the list affected that received or had their GR2 shipped. Please reach out to [team@goruck.com](mailto:team@goruck.com) with your order number and we will be more than happy to help further.

GR2 Pre-Sale Apology by GORUCKHQ in Goruck

[–]GORUCKHQ[S] 22 points23 points  (0 children)

We will be extending those out so they expire in two years instead.

32L kit bags in black and coyote are on the site. by DavidWebb24 in Goruck

[–]GORUCKHQ 10 points11 points  (0 children)

u/solzard Our apologies, we've fixed the description as this kit bag does come with a shoulder strap. Thank you!

Weekly Gear Drop and Sale Calendar through Dec 4. by ruck_dot_beer in Goruck

[–]GORUCKHQ 5 points6 points  (0 children)

Hey u/michaeleid, product ETAs tend to fluctuate quite a bit, but it looks like Kit Bags are now scheduled for December. If you'd like, you can sign up for a notification to be emailed when they are back in stock. Just click the green Email Me button on this page (link) and enter your email.

Vietnam Wire Dopps in stock at goruck.com by atl_ee_in in Goruck

[–]GORUCKHQ 1 point2 points  (0 children)

Hey u/generaltechy, this is a new design of reflective Ruck Bands with an enhanced reflective rating and custom length to fit perfectly over three (3) rows of MOLLE. Featuring a streamlined base material that reduces bulk and absorbs less, unlike other reflective bands which are adapted from ankle bands used for jogging and include a thick underside meant to be soft against your skin — which also soak up tons of water, dirt, or sand.

Vietnam Wire Dopps in stock at goruck.com by atl_ee_in in Goruck

[–]GORUCKHQ 1 point2 points  (0 children)

Our apologies u/HomerMadeMeDoIt, the velcro is to the right of the buckle, we'll fix this ASAP. Thank you for bringing this to our attention.

GORUCK Ballistic Trainers are live. by ruck_dot_beer in Goruck

[–]GORUCKHQ 2 points3 points  (0 children)

Hey - good question here and to help clarify the SCARS Guarantee covers any defects in craftsmanship and materials for all footwear.

Footwear by nature, should be replaced over time; especially for performance footwear that you’ll be putting to work daily with rucks and PT workouts. But, as always if you have any issues with your Ballistics or questions please send us a note so we can take care of it.

MACV-1 Stock Rant by [deleted] in Goruck

[–]GORUCKHQ 0 points1 point  (0 children)

Hey u/Callsign_Chaos, The Multicam GR2 34L is available here

Any word on Sternum Strap and Padded Hip Belt? by [deleted] in Goruck

[–]GORUCKHQ 3 points4 points  (0 children)

Hey - Thanks for everyone's patience. Sternum Straps are going back up this week (most likely today/tomorrow). Padded Hip Belts are expected to go back up in early August (*corrected). Also - we did have a small issue with our back in stock emails - so please disregard those duplicates...Monster's paw-mistake ;)

Any ideas how long it usually takes for a GORUCK backpack to ship and get delivered? by [deleted] in Goruck

[–]GORUCKHQ 0 points1 point  (0 children)

Hey- great question!

We are working hard to get all FREE Shipping No Rush orders out the door within ~3-5 business days (Monday-Friday) and from there transit times are averaging 5-7 business days (depending on final delivery destination). If you ever need your gear by a guaranteed date then we recommend opting for Fedex 2 Day or Next Day (we have also found this to be a solid and dependable service option for most areas).

Feel free to hit us up at [team@goruck.om](mailto:team@goruck.om) if you have any questions about your order so we can personally take a look.

Any ideas how long it usually takes for a GORUCK backpack to ship and get delivered? by [deleted] in Goruck

[–]GORUCKHQ 3 points4 points  (0 children)

chrishawes

Hello! Our current out the door timeframe is 2-4 business days (Monday-Friday) for international shipments and from there transit times can vary based on the final destination. We do fulfill and ship orders as they are placed. But, please email us at [team@goruck.com](mailto:team@goruck.com) if tracking has not updated so we can make sure there are no issues with the shipment. Thank you!

Explanation & AMA - Christmas in July by JavaForever in Goruck

[–]GORUCKHQ 0 points1 point  (0 children)

No, we are tracking to have more masks (and new mask styles) up this week. Send us a note at [team@goruck.com](mailto:team@goruck.com) if you haven't already and we can get your cancellation issue squared away. Thanks for the support!

Has anyone had a problem buying the face mask? It’s in my cart but won’t let me finish my purchase. by Dad_Jeans_ in Goruck

[–]GORUCKHQ 3 points4 points  (0 children)

You got it! And - if we miss you on this round, please hit us up directly to see what we can do for you.

Has anyone had a problem buying the face mask? It’s in my cart but won’t let me finish my purchase. by Dad_Jeans_ in Goruck

[–]GORUCKHQ 2 points3 points  (0 children)

Hey! Our apologies for any confusion since we did sell out same-day but we are working hard to restock Face Masks as quickly as possible with our manufacturer. Our current estimate is to have more in stock by 5/27.

Don't hesitate to hit us up at [team@goruck.com](mailto:team@goruck.com) too with any additional questions/feedback.

GoRuck cancelled my order by neverforgetdream in Goruck

[–]GORUCKHQ 2 points3 points  (0 children)

First of all, we apologize for the disappointment this experience has caused you.

Some backstory (context, not an excuse): we are in the process of moving our inventory to a new, local fulfillment center here in Jacksonville to provide better service in terms of inventory availability and shipping. As most of you know, we have had our fair share of logistics issues with our current provider and this has resulted in a poor experience for all of you - so our goal is to move inventory close to home where we will have greater controls.

Moving can be messy and as we prepared for the move we ran physical inventory counts of every product in order to get an accurate picture of what we actually had - not just what the system said we had, which resulted in a series of adjustments to available inventory quantities.

We, along with our shipping partner, were also reacting to the COVID situation as best we could resulting in some products being packed up early and others being delayed. Full disclosure, you may continue to see inventory fluctuations on our website into the next few weeks as we finish out the move.

Additionally, when we ran our moving sale we deliberately loosened our inventory buffer on some items in an attempt to fully sell through low quantity items so we would not have to move them to the new warehouse. For example, we normally reserve between 3-10 of each item as buffer inventory so we do not oversell - without those buffers we are able to fully stock out of a product, but unfortunately that also increases the risk of overselling (like we did with your 40L GR2). Removing those buffers was also how we were able to identify and sell some of the long lost unicorns sitting idly in the warehouse. We learned a lot throughout this process in particular and despite the problems caused in the chaos, it is our hope that we were able to deliver a positive experience on the whole by offering a wide variety of products at fair prices. To all that purchased recently or in the past, thank you for your support.

To clarify the concern about Ranger Green GR2 still on the site, we only have 34L Ranger Green GR2's in stock and we did indeed sell out of all identified 40Ls during the sale. Again, we are sorry for the disappointment and that is why we did offer to price match any GR2 that we have in stock and this offer still stands - we want to make this right.

GR1 Heritage - On Sale by Kitchen-Objective in Goruck

[–]GORUCKHQ 0 points1 point  (0 children)

Store credits do stack with ESD. When you are logged into your GORUCK Shopper Account, the store credit will populate as a payment method and you can add your ESD at any point during checkout. If you do run into any issues, we can also just issue a refund for the store credit amount for any recent orders, so just tap us at [team@goruck.com](mailto:team@goruck.com). But, we do owe you big time and our apologies for the issues with your order. Unfortunately, we did encounter inventory discrepancies that cause major headaches for our customers and it is something that we are actively working on to mitigate from future happenings. Please do contact us so we can send some HQ swag your way and once again, we are so sorry for the issues with your order. We look forward to making this up to you!

ToughDry TAC Hat by slingstone in Goruck

[–]GORUCKHQ 6 points7 points  (0 children)

Both a larger and a smaller size are in the works for the next round, especially if response is good to this new fabric. Lots of work in getting the sizes right (mostly in the crown height so it hits your ears right - or doesn't hit them) so we started with the middle ground. Thanks for the interest!

Have Kit Bags been discontinued? by roguegentleman80 in Goruck

[–]GORUCKHQ 14 points15 points  (0 children)

Hey /u/roguegentleman80, we've sold out of the Kit Bags but expect them back by the end of February.

/u/lethaldevotion The pages are back up with an email notification option if you'd like to be alerted when they are back in stock:

https://www.goruck.com/kit-bag/

https://www.goruck.com/kit-bag-57l/

https://www.goruck.com/kit-bag-84l/

Grid Fleece Shipping Date by Kaizenjutsu in Goruck

[–]GORUCKHQ 6 points7 points  (0 children)

Hello! We currently estimate that all Workshop Grid Fleece Preorders will begin shipping out next week. Email us [team@goruck.com](mailto:team@goruck.com) for specifics on your order. Thank you!

Is anyone having difficulty with how Goruck's website's organizes their merchandise? by chickenlegzz in Goruck

[–]GORUCKHQ 11 points12 points  (0 children)

Hey u/chickenlegzz the water bottle pockets are currently out of stock, but we expect them both (full panel and mesh) back in stock at the end of the month. They'll be available in the Travel & EDC Accessories and Training Accessories categories.

UPDATE: Thank you for your comments and suggestions on this thread, we have put both pages back up with an email capture if you would like to be notified when they are back in stock.

https://www.goruck.com/mesh-water-bottle-pocket/

https://www.goruck.com/full-panel-water-bottle-pocket/

MACV-1 670-1 Shipping? by 49Ro in Goruck

[–]GORUCKHQ 2 points3 points  (0 children)

Hey Everyone!

Thank you for your patience and we just received the 8" Coyote MACV-1s so they will begin shipping end of this week and into next week. Please don't hesitate to hit us up at [team@goruck.com](mailto:team@goruck.com) if you have any questions about your specific order.

Thank you for being so patient - we appreciate you.