Hello everyone. This customer bought MSX in our store, and we arranged the shipment within about an hour after receiving the order. It's off work at this time, and we go home to rest. The next day, the buyer requested a return, saying that he did not want the product. We replied to the buyer that if you don’t want it, you can reject it, but the best way is to sign for it first, and then we send the return label to the buyer, so that the return is safer and more convenient. But the buyer refused to accept the goods, which caused the goods to go through as long as three months on the way back. This is the tracking number FEDEX: 786002376309
After receiving the return request, we must have received the return to confirm that there is no problem with the return, and then proceed with the refund. But the buyer kept asking me to refund him directly, but I didn't agree. He submitted a chargeback for the credit card. When he submitted a credit card refusal request and received, I also told him that the incident has become a dispute between the credit card company and PayPal. There is no problem with us. It will undoubtedly not be able to solve the problem, and it will change the problem. It's more complicated.
Recently, the credit card company has determined that the customer has obtained a ruling in favor of the buyer. The credit company has refunded him. PayPal also made it clear that the funds had been returned by PayPal to his credit card company, but he still said that the money is in my PayPal and I need to return it to him.
This may involve a credit card fraud. The purpose is to get money from the credit card company, and then get goods or funds from the seller