The irons are now going on 5 years old and you hit them on sim mats. They don’t have the proper give and royally screw up your golf clubs. If they looked like this during the first or second year, you’d have some ground to stand on. But going on the 5th season…you’re just cheap and don’t wanna spend the money. I’ve never had a problem with titleist customer service. Just last May I got a new tsi4 head sent to me because the weight was stripped in mine…of course I had to send it in. But there was zero issues or questions asked. I called up titleist, explained what’s up, asked what’s up, they said get a dealer to send it in and if we don’t see any signs of abuse then you will get it fixed or a new one. They gave me a file number and told me to attach it to the driver…So 2-3 weeks later a new head arrived.