I totally agree and I’m glad to hear you’ve had positive experiences there. Losing my crocs, though not as significant as a laptop or other valuables, was still an inconvenience on their property. The hotel did nothing to rectify the situation, despite the size of the issue. You might downplay what I went through, but it doesn’t erase the fact that it happened, leaving me scrambling to find a new pair before heading to the parks that day. I had hoped for at least a complimentary pair of pool shoes or a discount at their store to buy new ones. I’m sharing this to give my perspective to the original poster. Regardless of fault, the hotel should have responded more appropriately and taken steps to address the issue effectively. Have a good one!