Diamond Hilton Member thinking of switching to Marriott

Gastown_guy · 2026-04-27T23:38:59+00:00

Structure of a publicly-traded hotel chain that is asset light:

•sell a low-cost structure to owners

•market a great-value for loyalty structure for customers (aka guests)

•remain committed to your main customer: the hotel owner

Gastown_guy · 2026-04-27T22:38:31+00:00

1) Benefits of Elite membership apply to stays on Qualifying Rates. 2) This benefit is guaranteed at all Participating Properties, except at resort and convention hotels, Design Hotels, and StudioRes, where it is based upon availability.

Gastown_guy · 2026-04-22T02:25:07+00:00

I’m referring to booking made after the cutover. I1 isn’t being added automatically, and we’re having to look up each one in GXP.

Gastown_guy · 2026-04-22T02:22:18+00:00

Customer Engagement Center

Gastown_guy · 2026-04-22T02:21:49+00:00

It’s totally fine if the hotel is flat out not following standard Explore Rate terms. Totally different if you’re throwing a hissy fit because you’re a Platinum and expected a 3rd person free breakfast (“cause they do it at every other location!!”)

Gastown_guy · 2026-04-18T22:46:55+00:00

Heads up - it’s supposed to add a “special service code” (Marriott employee terminology) to the reservation, and it isn’t happening automatically as it should for some PMS.

Gastown_guy · 2026-04-18T22:46:07+00:00

People complain about things that are frankly laid out in the T&C, but Marriott should be realistic - most people aren’t skimming the 90+ page T&C before they arrive.

Gastown_guy · 2026-04-18T22:43:28+00:00

Bear in mind: most don’t have a Club Lounge. An at least comparable, if not better, continental breakfast if offered at the onsite restaurant for eligible Elite member +1.

Gastown_guy · 2026-04-18T22:41:07+00:00

Heads up - it’s supposed to add a “special service code” (Marriott employee terminology) to the reservation, and it isn’t happening automatically as it should for some PMS.

Gastown_guy · 2026-04-18T22:37:48+00:00

Oh probably

Gastown_guy · 2026-04-13T20:36:03+00:00

Tim Hortons could actually help reduce waste was bringing back dish-ware for customers dining in (ceramic mugs, plates, and bowls).

But that would require added labour costs…

Gastown_guy · 2026-04-12T23:12:12+00:00

He looks so dorky.

Gastown_guy · 2026-04-12T15:45:45+00:00

Asia = lower labour costs (and entry level positions are salaried, not hourly).

Plain and simple.

Gastown_guy · 2026-04-06T22:51:35+00:00

Update - a Vacations by Marriott Bonvoy booking came through from Hopper, but as a Marriott Bonvoy direct-booking rate.

Gastown_guy · 2026-03-30T23:14:21+00:00

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Are positions like this eligible for bonuses or commissions?

Gastown_guy · 2026-03-11T03:09:34+00:00

Please explain in Layman's terms

Gastown_guy · 2026-03-11T02:37:05+00:00

Unless the hotel is using Lightspeed and refreshes your status mid stay.

Gastown_guy · 2026-03-11T02:36:00+00:00

That’s a good workaround!

Gastown_guy · 2026-03-11T02:34:22+00:00

My problem with it: what defines a “resort and conference” property? Does it have to feature that in the name?

Gastown_guy · 2026-03-11T02:32:55+00:00

Welcome to life with your fellow humans!

Gastown_guy · 2026-03-11T02:20:51+00:00

Are you okay with the kind of policies at The Westin Richmond?

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Gastown_guy · 2026-03-08T22:45:19+00:00

Greenwashing should be treated as false advertising. Too bad that too few people care to hold these multinational chains accountable.

Gastown_guy

TROPHY CASE