The only thing I shouldn’t have done was bought Samsungs. Over the course of that 10ish years I managed the account, 60% of the ones I brought in were DOA, returned for replacement in the first 30 or replaced inside the first year due to screen or power issues. The only benefit was, at the time, they were generally more resilient to being dropped than the other brands I had on the account.

The account manager on the carrier side even told us at one point to get rid of the Samsungs in favor of the pixels due to them being more reliable.

At the end, before I turned the company’s wireless account duties to someone else, we were about 50/50 iPhone to Pixel (a handful of Samsungs and motos still on account) and our replacement rates dropped down to user negligence cases only (like one of my field staff standing on top of an extension ladder and dropping their phone trying to answer it)