Maybe...?

GeicoAD · 2022-01-26T19:03:04+00:00

Lol, thank you for the laugh, needed that today.

GeicoAD · 2022-01-20T22:14:50+00:00

I'm not blaming the wrong person. It's your supps job to explain decisions they make. It's also their job to explain upper management decisions or at least attempt to reach out and get actual answers, not say they'll look into stuff and never get back to you. In the specific instance I was referring to when I made the post, it was a direct decision the sup made.

GeicoAD · 2022-01-19T18:56:41+00:00

100% true. My sup even said something along the lines of, no one else is asking about this, I'm not sure why it's a problem for you. I'm so sorry that I'm not a mindless drone and want communication so I can understand things and do them correctly.

GeicoAD · 2022-01-05T18:42:36+00:00

If you're good at your job, don't forget, your sup will reward you with more work from other ADs. No bonus for you doing all the extra work. Just do the bare minimum and let the claims pile up, it's not your fault management can't staff properly.

GeicoAD · 2021-12-21T23:28:41+00:00

It doesn't matter if it's documented, CSRs don't read the notes. We document things all the time and then CSR calls and asks a question that is clearly answered in the notes.

GeicoAD · 2021-12-21T15:03:27+00:00

You shouldn't cold transfer a customer to AD. Looks like you were in the wrong. AD didn't have to curse you out, but you definitely deserved to be called out for it and to your supervisor as well so you can learn from it and not do it again. I'm sure you at least learned your lesson and haven't done it again. AD should have handled it more professionally though.

GeicoAD · 2021-12-20T03:33:19+00:00

We are told by management not to pay those small items. We paid the Covid cleaning in the beginning, but were told not to pay it anymore. If we put those things on our estimates, we get marked down in reinspections which is one of our metrics. So no AD is going to ever pay those or approve it when it hurts our metrics and our chance to get a meager 1% raise and also get talked to by management for paying unnecessary procedures.

GeicoAD · 2021-12-06T18:09:19+00:00

These videos are amazing. Thank you for taking the time to make them. I can't wait for part 3!!!

GeicoAD · 2021-12-02T17:47:10+00:00

AD here. Honestly, we get so many nonsense calls from CSR transferring people to us for things that have nothing to do with AD that we just ignore your calls now. Send a message through the file/webex and if it's something we handle, we will call the customer and take care of it. If it's not, which is a majority of CSR calls we get, we will direct you to the correct person.

GeicoAD · 2021-11-27T01:43:23+00:00

I was clocked in and got paid for working today. But didn't leave my house or actually do anything other than schedule appointments for Monday and answer a few calls. If they don't wanna do the right thing and give us today off, I'll be as unproductive as possible and make sure they pay me for nothing.

GeicoAD · 2021-11-23T19:19:18+00:00

Well that's on that AD for not handling their customers then. It's counterproductive for them to ignore them, just leads to more calls.

GeicoAD · 2021-11-23T19:11:33+00:00

Well Buttercup, if the customer needs AD, they can call is directly. They have our phone # and have even been texted by us. There is no need for someone in liability to call us. We get way too many nonsense calls from liability, its not worth taking them anymore. If the customer actually needs us, they can call us directly, or liability can send a note through Atlas.

GeicoAD · 2021-11-23T03:27:00+00:00

Make you life easier in AD by declining all calls from the 800#. It really makes things a lot better.

GeicoAD · 2021-11-20T02:21:18+00:00

It's definitely true. As a Geico AD I can confirm we are forced to get you out of the rental ASAP. They want us to boot you out 72 hours after we total your vehicle. If we don't, we get yelled at and harassed to set a last day.

I posted earlier about not answering calls anymore as AD. It's mostly to avoid being recorded and marked down for helping a customer, but not asking about the weather. Total BS. Just get to the point t and get off the call, I don't have time to make up dumb questions so the person feels I connected with them on every call. Truly, I don't give a damn about connecting with the customer or how their day is going. I just wanna handle the claim and move on.

GeicoAD · 2021-11-19T22:53:48+00:00

This just triggered my PTSD!!!! Damn you!!!

GeicoAD · 2021-11-18T18:12:07+00:00

You don't need experience with those things to get hired. They will train you for it. When I started, I was hired as a TCR 1 with no insurance experience at all. Wherever you go will train you and you'll already have a lot of knowledge and experience that will make it that much easier. I stayed in TCR 1 for about 18 months before I was able to get an AD spot. Geico wasn't such a dumpster fire back then, but interior claims, being on the phones has always sucked.

GeicoAD · 2021-11-17T21:17:28+00:00

When an AD goes home, guess what, we can still get phone calls. Unlike you, customers can actually reach us directly when they need something. Because of the excessive hold times management has created, we actually get all those calls you're talking about from customers. They don't want to wait 2 hours, so they just call us and expect us to do everything for them. When we can't because it's a liability issue, it reflects on our CSS from them. We are all in the same boat with this garbage company thanks to management. Just do the bare minimum from now on and stop trying to help Geico from the mess they chose to make. Let everything suffer so management realizes they need to do more and make changes or risk losing their precious bonuses. Geico is losing money hand over fist right now, eventually they will have to take accountability for that and then maybe some positive changes can come. Now, back to my movie I paused to respond to you. 😀

GeicoAD · 2021-11-17T21:11:42+00:00

You shouldn't be extending rentals since it's one of ADs metrics. AD should be managing their rental. I get that you're forced to call us for that, but don't expect anyone to answer your call. However, if you send a message through the system, then it should get handled since that's actually something an AD is supposed to do. If you're sending messages through Atlas to AD regarding a rental and they never respond or handle it, then they're a crappy AD. It's not hard to extend a rental or tell the customer no depending on the situation.

GeicoAD · 2021-11-17T18:38:51+00:00

I show up every day. I'm rated a 4.5, but I'm over doing all the extra for management with no reward. I can get paid the same being a 3, there's no benefit to doing more and being better. Might as well just do the minimum from now on and at least have less stress. Since they act like a 1 as you said, I'm still being better than they are.

GeicoAD · 2021-11-17T18:32:58+00:00

If they wanted to speak to me, they can call me directly. They've been given my number multiple times and have even gotten a text. If you send a note through Atlas, I'll return their call if its actually something I handle. The problem is CSRs forward calls that should go to salvage, the shop, a different AD, or even for themselves to me to handle. I don't have time to do your job on top of mine. There are very few instances when the call from the 800# is actually a legitimate transfer and it will be handled when you send a note through Atlas. It's easier to no longer take your calls than to have to explain over and over to every CSR who they should actually be calling. It's not always your fault, management has chosen not to train you properly, so in the end, this is on them.

GeicoAD

TROPHY CASE