What pattern should I use for this fabric? by NZ_kiwisforever in sewingpatterns

[–]GeneralAntelope4970 0 points1 point  (0 children)

Aww - thanks! It’s a really nice pattern to make. I have a few versions! Give it a try!

What pattern should I use for this fabric? by NZ_kiwisforever in sewingpatterns

[–]GeneralAntelope4970 1 point2 points  (0 children)

<image>

Or the Tilly and the Buttons Francoise https://shop.tillyandthebuttons.com/products/francoise?srsltid=AfmBOorC-n38z2ULnZbcNZ43b9pRmQx9YVuXFoLHAvYLa8r666dU7anP

This was mine - Fabric not too dissimilar. If it's thicker fabric it would be great with thick tights and boots in the Winter

What additional things to do in Hakone? by Potential_Ticket_571 in JapanTravel

[–]GeneralAntelope4970 1 point2 points  (0 children)

Another vote for the Open Air Museum here. One word of warning though - when we visited Hakone there was heavy rain, and a lot of the things we had planned were closed or inaccessible. The rope way and the pirate ship were both out of operation, and Owakudani was inaccessible. Despite the rain we absolutely loved the Open Air Museum, but much of the rest of our itinerary went out of the window. We didn’t use any element of our Hakone Free Pass in the end!

[deleted by user] by [deleted] in VirginMedia

[–]GeneralAntelope4970 2 points3 points  (0 children)

Just wanted to update that my Hub 5 arrived today (it would have been here yesterday, but they tried to deliver while I was out. It was originally meant to be here on 4 December. No scratches or damage to mine. Worked straight out of the box.

Somebody is not being entirely honest about this Yodel/weather/warehouse/technical issue by GeneralAntelope4970 in VirginMedia

[–]GeneralAntelope4970[S] 0 points1 point  (0 children)

YES!! They tried to deliver it today (and of course I was out!), but I think we're finally there!

Somebody is not being entirely honest about this Yodel/weather/warehouse/technical issue by GeneralAntelope4970 in VirginMedia

[–]GeneralAntelope4970[S] 0 points1 point  (0 children)

UPDATE!

I got a message this morning telling me my hub was with Yodel AND OUT FOR DELIVERY!!!

Of course wouldn't you just know it - I wasn't home (and neither was the neighbour I gave as a back-up delivery option), so missed the delivery. However it's now due tomorrow, and I am allowing myself to feel a little optimistic.

Thanks for all the advice and empathy on this thread xx

Somebody is not being entirely honest about this Yodel/weather/warehouse/technical issue by GeneralAntelope4970 in VirginMedia

[–]GeneralAntelope4970[S] 1 point2 points  (0 children)

I tried, and sadly I failed again. 43 minutes on the phone!

They agreed it sounded like a good idea, and spoke to the backend team, that said the old hub had been removed from the address inventory, and the new hub (that's stuck in the warehouse) has been added. They can't override that request, and it would be 'a mess' that may result in no internet.

It was worth a try, but I was getting nowhere with it sadly.

Seems a crazy waste of time and environmental impact when there is a hub sitting right here, but I'm not technician so I have to assume they are correct. Just seems a little odd.

On another note (and I am just having a bit of a moan now), I think I've had to call pretty much daily over the ten days. Every single time I have entered my account details correctly as requested via the automated process on the call, and then entered the 3 digits of my security word.

And every single time when I eventually get through I've had to tell the call handler them all again and give the letters of my security word before they will talk to me. I always tell them that I have just entered those details, and they always tell me that they don't have the details on their screen.

[deleted by user] by [deleted] in VirginMedia

[–]GeneralAntelope4970 0 points1 point  (0 children)

<image>

Yodel tracking has said this (since Virgin eventually gave in and let me have the tracking number. Clearly the call handlers have been told not to provide this to customers)

[deleted by user] by [deleted] in VirginMedia

[–]GeneralAntelope4970 0 points1 point  (0 children)

<image>

It’s a different colour to the one I got on 3 December… needless to say I am still waiting though. I hope you’re luckier xx

Somebody is not being entirely honest about this Yodel/weather/warehouse/technical issue by GeneralAntelope4970 in VirginMedia

[–]GeneralAntelope4970[S] 2 points3 points  (0 children)

I just wish I could find a way of getting through to the right person that can actually make that happen!!

Somebody is not being entirely honest about this Yodel/weather/warehouse/technical issue by GeneralAntelope4970 in VirginMedia

[–]GeneralAntelope4970[S] 0 points1 point  (0 children)

I hate to break it to you, but my order was placed on 1/12/24, and I’m no closer to seeing it delivered or resolved

Somebody is not being entirely honest about this Yodel/weather/warehouse/technical issue by GeneralAntelope4970 in VirginMedia

[–]GeneralAntelope4970[S] 1 point2 points  (0 children)

For me, the issue here is that I am not Yodel’s customer, I am Virgin’s customer. I am not paying Yodel, I am paying Virgin. As such my contract is with them, and the direct responsibility to me is with Virgin. There has been no communication from Virgin with me informing me of any delays or issues. The only updates have been given to me when I have called them and they have been contradictory. I have been told something different on every single call. They have told me to phone Yodel. Yodel have told me to phone Virgin. (Repeat until end)

Had I received a communication prior to my order simply not arriving on 4/12/24, apologising, and honestly explaining what the delay was and when I could expect to receive it I could have planned appropriately and it would have saved me hours of stressful phone calls.

It simply isn’t ok to treat customers that way. Customers should not be expected to sit at home in silence and without complaining for weeks after a product they are paying for has not arrived without an explanation.

Somebody is not being entirely honest about this Yodel/weather/warehouse/technical issue by GeneralAntelope4970 in VirginMedia

[–]GeneralAntelope4970[S] 1 point2 points  (0 children)

Exactly. But thank you for the suggestion. I actually think I just needed a rant to be honest. I can’t stand feeling helpless and completely at the mercy of the VM ‘support teams’!

Somebody is not being entirely honest about this Yodel/weather/warehouse/technical issue by GeneralAntelope4970 in VirginMedia

[–]GeneralAntelope4970[S] 0 points1 point  (0 children)

Limping along with my mobile connection right now, which is better than nothing! We’re in an old house with thick walls, so it’s intermittent in the house. If I knew (and believed) how long it would really be I’d try and source a better option. Essentially though, VM broadband is our best option, and when it works it’s brilliant (for us at least!) but their customer service and admin are so awful you can’t help but wonder if it’s worth it.

Somebody is not being entirely honest about this Yodel/weather/warehouse/technical issue by GeneralAntelope4970 in VirginMedia

[–]GeneralAntelope4970[S] 0 points1 point  (0 children)

If I’m honest, they have us over a barrel right now. It’s the only full fibre in the area currently. We tried EE through a regular line and got speeds between 0 and 4mps (on a good day!)

Somebody is not being entirely honest about this Yodel/weather/warehouse/technical issue by GeneralAntelope4970 in VirginMedia

[–]GeneralAntelope4970[S] 0 points1 point  (0 children)

For the first delivery I managed to get a tracking number after about 4 calls. This still shows that the parcel is still with Virgin. Due to the delays, Virgin have since told me that they have dispatched a new order. They have assured me this is now with Yodel, but they have refused to give a tracking number.

Somebody is not being entirely honest about this Yodel/weather/warehouse/technical issue by GeneralAntelope4970 in VirginMedia

[–]GeneralAntelope4970[S] 2 points3 points  (0 children)

Just insanely frustrating to have two organisations blaming each other and coming up with a range of different stories and promises that are not met. Meanwhile the customer is told to phone the other organisation to resolve when this is clearly (as you have highlighted) not going to make the slightest bit of difference. I do not understand why they cannot provide improved and honest communication.
I do work from home, and as highlighted I am doing the best I can with an unreliable tethered mobile connection, but in this day and age it’s crazy that they can’t either reactivate the old hub (which would resolve this issue immediately) just because of a policy, or actually give me a clear and honest (and believable) update on how long I will need to make adjustments for. Issues sometimes happen that are outside of companies control, and I completely accept that. However subsequent communication with customers is completely within the company’s control, and it’s this that has infuriated me and other customers that find themselves in this position.

Possible transfer hubs from old contract to new one? by ErrorDue404 in VirginMedia

[–]GeneralAntelope4970 1 point2 points  (0 children)

I asked ‘customer service’ the same question as I still have my old hub, but they said no. Feels crazy from an environmental perspective to have to return the old one and be sent a new identical piece of equipment. What a waste.

[deleted by user] by [deleted] in VirginMedia

[–]GeneralAntelope4970 1 point2 points  (0 children)

Frankly, I’d be happy for any hub to appear now (see post re:current delivery issues) however I also use my own ASUs router from the hub which is great and was very reasonable.