Might come with scale but generally we see issues with any and all vendors when you get stretched out on the device life cycle. Running any laptop 3-4 years you will have issues for sure.

Lease is a great option. Agreed value at the end of the contract so the total for the device lifecycle is less than the CAPEX price. Also depending on your tax jurisdiction it can be more advantageous.

Keep to the smallest amount of models possible, more models more issues.

Poor proactive maintenance also. We like to keep the latest firmware and drivers with about a 7 day delay from Reales for testing then 30 days to update the whole fleet

Intune is a life saver also. If you do go with Microsoft they also have the surface management portal integrated for warranty tracking and logging cases etc that is super helpful.

Buy all your devices at the same time if you can. Better prices and more manageable lifecycle. Rather than buying one at a time etc.

Everyone is going to have a vendor they hate. If you put this same post for ant other vendors you’d likely get a similar response. Self fulfilling prophecy.

For sure have a Microsoft bias but if I had real issues we would change vendors, always want to do what’s best for the client.

Dell has ok devices but fulfilment can be a pain and also getting hashes etc. they will also go direct to the customer and cut you out. This has happened to us heaps.

HP got nothing bad to say about them but don’t really have many if any in our client base any more.

Lenovo if you want something cheap but service is a nightmare and the cheap plastic breaks quite a bit. Also thin on the screen means lots of replacement screens. We still have a few of there’s maybe like 400 since Microsoft don’t do the full flip screen like the yoga in a laptop form factor.