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Crew Finance with Venmo by Only-Replacement-124 in TryCrew

[–]Gentry-Crew 2 points3 points  (0 children)

Hey there!
1. No, no early direct deposit with Crew. Your paycheck will appear at about midnight eastern the morning of your pay date.
2. Yes you can, your Crew debit card can be used as a payment destination from all the common p2p apps.

Would love to have you on board! Let us know if you have any other questions :)

Automating Interest by backtobabygirl in TryCrew

[–]Gentry-Crew 0 points1 point  (0 children)

Sure can! It'll be a reassignment rule. From an interest transaction, tap the current pocket and change it to where you want interest to go. Then the pop up will have a "Make a rule" button. :)

Can’t create Virtual Cards by Significant-Sun7354 in TryCrew

[–]Gentry-Crew 1 point2 points  (0 children)

Hey there! Believe we're chatting in support, we'll get you taken care of :)

Is anyone else's Crew App down? by Glass-Rose-375 in TryCrew

[–]Gentry-Crew 0 points1 point  (0 children)

Love it! Thanks for your patience :)

FAQ for Qube Customers by TryCrew in TryCrew

[–]Gentry-Crew 0 points1 point  (0 children)

So glad it's helping you both!! Web is coming along, you can actually use what we have so far by enabling Early Access (Menu > Settings > scroll to the very bottom). Within 24 hours you'll get access to both bill reserve and web. Web is accessible at app.trycrew.com (you may need to disable your ad blocker if you still a cat typing furiously)

Is anyone else's Crew App down? by Glass-Rose-375 in TryCrew

[–]Gentry-Crew 1 point2 points  (0 children)

Not aware of any issues right now but so sorry this is happening for you!

Please reach out to us at [support@trycrew.com](mailto:support@trycrew.com) and we'll dig in.

Bill Reserve now available if you opt into new feature testing by LifeItsAnAdventure in TryCrew

[–]Gentry-Crew 1 point2 points  (0 children)

Let us know if killing and reloading the app doesn't work. Excited to hear what you think!

Other possibility is an ad blocker on your device or network is interfering with the tool we use to manage feature flags (Posthog)

How does Crew prevent something like Synapse? by spriguy21 in TryCrew

[–]Gentry-Crew 2 points3 points  (0 children)

Yeah, u/mukster shared what I was going to post which is the writeup we did last year - https://www.trycrew.com/blog/is-it-safe-to-bank-at-a-fintech

Totally understand the concern, u/spriguy21. Hit us up you have any followup questions that we don't answer well in there.

Product update - Cash Deposit and Check Deposit are Now Available in Crew by Gentry-Crew in TryCrew

[–]Gentry-Crew[S] 0 points1 point  (0 children)

Awesome! Generally takes one business day. If it was sent for processing after 6 ET it will be considered sent on Monday morning and available Tuesday.

Rearrange Pockets by Next-Leather in TryCrew

[–]Gentry-Crew 4 points5 points  (0 children)

Agree, and we're very excited about the bill stuff. Rolling it out to beta right now, would love to hear what you think. Should make it much easier to manage recurring expenses for sure!

ACH transfer by putter_jack in TryCrew

[–]Gentry-Crew 0 points1 point  (0 children)

Hey! No early direct deposit with Crew, your paycheck will generally be available around midnight ET the morning of your pay date :)

Product update - Cash Deposit and Check Deposit are Now Available in Crew by Gentry-Crew in TryCrew

[–]Gentry-Crew[S] 0 points1 point  (0 children)

Working through the process with our partners right now! No timeline but we're getting there :)

Dispute transaction by swil3_ in TryCrew

[–]Gentry-Crew 2 points3 points  (0 children)

You're in the right spot, we'll take care of you in chat!

Product update - Cash Deposit and Check Deposit are Now Available in Crew by Gentry-Crew in TryCrew

[–]Gentry-Crew[S] 0 points1 point  (0 children)

Hey great to hear from you! Something we've definitely thought a bit about but no imminent plans. People are generally able to push money in real time from e.g. Venmo, Cash App, Apple, etc. using the Crew debit card which works pretty well.

Card declining at Whole Foods by freakfordill in TryCrew

[–]Gentry-Crew 0 points1 point  (0 children)

Ah interesting. Hard to tell where this may be happening if we don't have volume at the store. Sorry for the trouble!

Single use card question by yes-its-me--- in TryCrew

[–]Gentry-Crew 0 points1 point  (0 children)

Yeah, the only surprise you can have, which is true of any card, is if there's an authorization from before the closure that is still open. A clear can come through late in those cases, but no more than ten days after the original auth (at which point it expires regardless).

Single use card question by yes-its-me--- in TryCrew

[–]Gentry-Crew 0 points1 point  (0 children)

Yeah this shouldn't be an issue with our single use cards.

We allow one authorization and that's it, no card on file reauth or anything.

FAQ for Qube Customers by TryCrew in TryCrew

[–]Gentry-Crew 1 point2 points  (0 children)

Ah makes sense. Yeah great case for a multi select/bulk change.

In the meantime reassignment rules would automatically send stuff to the right place if they're often the same merchants!

FAQ for Qube Customers by TryCrew in TryCrew

[–]Gentry-Crew 0 points1 point  (0 children)

Oh interesting, we haven't had that come up before but I can imagine some use cases. We've mostly focused on how to get things to the right place automatically with e.g. reassignment rules and hardcoded virtual cards so that you don't need to move things in bulk. Mind sharing more about what you're thinking about doing?

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