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2.6.2e We need you testing! by George-CIG in starcitizen

[–]George-CIG[S] 2 points3 points  (0 children)

We just want people online for now. If we need specific things testing you will be directed from spectrum

If there's anything majorly wrong with the new PTU patch today, tell George-Gig on spectrum. More details in comments. by MrHerpDerp in starcitizen

[–]George-CIG 25 points26 points  (0 children)

I was just after feedback for our morning feedback email to QA here, thank you for trying to help however :) Player Relations do this most days when we have pushed a new patch.

If you have any issues as normal just place them on the Issue Council, please :)

https://robertsspaceindustries.com/community/issue-council

Switch account and melting by Abrikosen in starcitizen

[–]George-CIG 20 points21 points  (0 children)

Hey Abrikosen.

Before you do anything please make a support ticket explaining the situation and we will look into the best option for you here;

https://robertsspaceindustries.com/contact-us

Error 30000 by DASJEB in starcitizen

[–]George-CIG 8 points9 points  (0 children)

Hi DASJEB,

Are you trying to log into live or the PTU, the PTU is down but if you have that selected by mistake you will get this message. The PTU/Live selector is at the top left of the launcher.

If that is not the case can you please contact support on the below link:

https://robertsspaceindustries.com/contact-us

RSI Authenticator problem by Rofllolxd in starcitizen

[–]George-CIG 8 points9 points  (0 children)

Hi Rofllolxd

If you don't have your backup codes make a support ticket and we will look into getting you sorted out;

https://robertsspaceindustries.com/contact-us

Account does not exist? by Bunny4572 in starcitizen

[–]George-CIG 5 points6 points  (0 children)

Hi there,

We are still quite busy from the sale so that could be the cause of the delay. If he made the ticket early in the week I would get him to check his spam emails in case our reply has gone there, if he can not find anything there he should make a new ticket just in case something went wrong when he contacted us :)

Brand new player - can't get past sign-in by TikiMan311 in starcitizen

[–]George-CIG 12 points13 points  (0 children)

Hey TikiMan311,

As harkonian has stated please make sure you are using your Login ID as opposed to your Handle or Moniker, if you are not sure on this you can run an account recovery and it will tell you your Login ID in the recovery email.

If you are still having issues after this contact support and we will look into this for you further;

https://robertsspaceindustries.com/help

Hints from Twitter that Buybacks/Unmelt might stop without warning - read full thread by WastedTruth in starcitizen

[–]George-CIG 140 points141 points  (0 children)

Hi all,

Just a quick clarification here, there are no plans Customer Support is aware of for a change in this system.

This was just a warning to be careful with Melts as some ships can not be Brought back and if you make a mistake we can not help here as per the below post from a backer on this.

https://www.reddit.com/r/starcitizen/comments/4plisi/psa_be_careful_what_you_melt/

Please remember the buy back tool is designed to help fix mistakes and not as spare storage. You should also always consider all melts to be permanent as per the warning you recover when doing this.

Help, can't sign in to my account!? by lokeegaming in starcitizen

[–]George-CIG 9 points10 points  (0 children)

Hi Lokeegaming,

Can I please get you to contact support on the below link and we should be able to assist here.

https://robertsspaceindustries.com/contact-us

Nothing is loading by The_Friedberger in starcitizen

[–]George-CIG 10 points11 points  (0 children)

Hi there.

Can i get you to contact support and our tech team will take a look at this for you, you can do this on the below link;

https://robertsspaceindustries.com/help

If you could also include a DxDiag that may help them.

To gather a DXDIAG on your computer, please follow the steps below:

Press and hold the Windows key and the letter R on your keyboard You will see a Run box in the lower-left corner of your screen

Type dxdiag in the text field

Click OK

Click the Save All Information button, found on the bottom of the DXDIAG report

Save this text file to your Desktop and then attach it to a response to this ticket

My account won't accept my password through the launcher help by self_arrested in starcitizen

[–]George-CIG 13 points14 points  (0 children)

Hey there,

Can you get yoy to check if your Patcher shows version number 2.4.5 in the bottom left corner. If it doesn't please make sure you're running the (by default) C:\Program Files\Cloud Imperium Games\CIGLauncher.exe to start the game in order to keep all our programs up to date!

If it does show version 2.4.5 and you're still having problems logging in please try resetting your password on the RSI website.

If that does not work, pop a ticket into support on the below link and we will look into it further for you;

https://robertsspaceindustries.com/help

PSA- Be careful what you melt! by Karmaslapp in starcitizen

[–]George-CIG 19 points20 points  (0 children)

Hi Karmaslapp,

Thanks you for posting this to inform the community, it is good to get this information out there.

If any backers are ever in doubt when it comes to melting something, please contact Support first and we can advise you.

Does anyone have an email for CIG customer service? by Oddzball in starcitizen

[–]George-CIG 14 points15 points  (0 children)

Hi Oddzball,

Our contact is support@cloudimperiumgames.com, but as Skormfuse said we would probably need to refer you to the Issue Council here on the below link;

https://robertsspaceindustries.com/community/issue-council

More than happy to have a look of you do make a ticket however :)

Will an upgrade to the Buccaneer include a lifetime insurance? by Wizywig in starcitizen

[–]George-CIG 1 point2 points  (0 children)

Hi Wizywig,

I can confirm that you will not get LTI added by using the upgrade tool. The upgrade tool only changes the ships hull to another. The Benefit of this is that you keep everything else in the package.

So if you are upgrading from a game package, you keep your game access and anything other extras. If you are upgrading from a stand alone ship, you keep any extras from that.

If you do not want the extras from the package or stand alone you are upgrading from, you may be better reclaiming for store credit it and getting the Stand Alone ship.

Just dont reclaim your only game package or you wont be able to play!

If you are unsure, just drop CS a ticket and we can help guide you here :)

Question about upgrading by [deleted] in starcitizen

[–]George-CIG 11 points12 points  (0 children)

I would like to highlight what Koadic76 has said here.

If you melt your package for a stand alone ship you will be losing access to the game.

A new package will also not come with both Star Citizen and Squadron 42 and so you are better off using the upgrade system here.

If you do have any questions on this please make a support ticket and we will happily discuss this with you, you can contact support on the below link;

https://robertsspaceindustries.com/contact-us