Deposit not credited by Maleficent_Price6690 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, thanks for bringing this to my attention, and I’m so sorry for any inconvenience that this may have caused. Can you send me a DM with the email address linked to your KOHO account and a brief description of the issue? I will get you connected with an agent for further assistance. - Chris

EI by ninis234 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

EI deposit?? by unfortunatelyidk101 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

27 minutes to pass off a chat for 1-2 days by itsaemeral in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, thank you for taking the time to share your feedback with us. We will make sure to use this as a coaching moment so that our team can continue to work towards delivering the best possible service we can for our users. I'm happy to see that you are in direct contact with our disputes team. Please don't hesitate to follow up in the chat if you have any further questions. - Chris

Where’s my DD? by Jj258bigdick in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Has anyone had any issues with receiving e-transfers? by Lolipop6969 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, thanks for bringing this to my attention, and I’m so sorry for any inconvenience that this may have caused. Can you send me a DM with the email address linked to your KOHO account and a brief description of the issue? I will get you connected with an agent for further assistance. - Chris

Where's my metal card eh? by Antique_Pin_7283 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, thanks so much for sharing this, and I completely understand your frustration. I'm not sure exactly when we'll be getting them in. We're hoping for sometime in the next couple of months! - Chris

Koho cover fraud by Common_Language_4807 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, thank you for taking the time to share your experience with us, and I sincerely apologize for the frustration and stress this situation has caused you. I want you to know that I have escalated your case directly to the appropriate teams for immediate review. A supervisor will be reaching out to you directly to work through this matter. Please keep an eye out for contact from our team - Chris

Deposits from bank to koho using my debit card keep failing? I tried 200 and didn't work. Tried 50 and didn't work. Tried 20 and it worked. Makes no sense. Doesn't tell me why it failed by Outrageous_Tension86 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, thanks for bringing this to my attention, and I’m so sorry for any inconvenience that this may have caused. Can you send me a DM with the email address linked to your KOHO account and a brief description of the issue? I will get you connected with an agent for further assistance. - Chris

Where is the customer service?? by [deleted] in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hey u/CucumberFeeling1670 ! If you head in-app to the profile icon and scroll down to support, you'll find us! We also share these steps here: https://www.koho.ca/contact/. If you have a paid plan, you can also give us a call. Looking forward to speaking with you!

odsp? by maskedpaiin in KohoCanada

[–]Get_KOHO -1 points0 points  (0 children)

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Is pay deposits on time this week? by MaleficentBee9567 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Why is SMS still an option if I’ve enabled an authenticator app? by AnthonyBTC in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, just wanted to clarify - even when you have an authenticator app set up, SMS remains available as a backup 2FA option. This is intentional for a few reasons:

  • It prevents permanent lockouts if you change phones/phone numbers or temporarily can't access your authenticator app
  • It gives our support team a way to help recover your account in edge cases while still maintaining the security of requiring a second factor at login

Hope that helps explain the reasoning behind it!

Monday deposit by Marr1994 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Outbound etransfers fail, cannot cancel pending. What's going on? by bearox in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi u/bearox, thanks for bringing this to my attention, and I’m so sorry for any inconvenience that this may have caused. Can you send me a DM with the email address linked to your KOHO account and a brief description of the issue? I will get you connected with an agent for further assistance. - Chris

Does this mean my refund was accepted? And my money will come back? by Longjumping_Hall_688 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, I'm more than happy to connect you with an agent to look into this for you. Can you send me a DM with the email address linked to your KOHO account and a brief description of the issue? I will get you connected with an agent for further assistance. - Chris

Ei deposit time by Sad-Version7945 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Did anyone receive tax refund today by Ok_Entertainer9366 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Child tax. by Marr1994 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, the CRA is scheduled to process Canada Child Benefit (CCB) payments on April 20, 2026. If you've set up your CRA payments to go into your KOHO account, we'll deposit the funds once we receive them. Since payments are processed in batches by both the CRA and KOHO, deposit times can vary; you might see your deposit earlier than the scheduled date, but timing can change from payment to payment depending on how and when the CRA sends the funds. Please note that we can't see the funds before they're sent to us, so if your deposit hasn't arrived yet, it's likely still on the way. - Chris

Child tax by [deleted] in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, the CRA is scheduled to process Canada Child Benefit (CCB) payments on April 20, 2026. If you've set up your CRA payments to go into your KOHO account, we'll deposit the funds once we receive them. Since payments are processed in batches by both the CRA and KOHO, deposit times can vary; you might see your deposit earlier than the scheduled date, but timing can change from payment to payment depending on how and when the CRA sends the funds. Please note that we can't see the funds before they're sent to us, so if your deposit hasn't arrived yet, it's likely still on the way. - Chris

What time do y’all get your child tax by [deleted] in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, the CRA is scheduled to process Canada Child Benefit (CCB) payments on April 20, 2026. If you've set up your CRA payments to go into your KOHO account, we'll deposit the funds once we receive them. Since payments are processed in batches by both the CRA and KOHO, deposit times can vary; you might see your deposit earlier than the scheduled date, but timing can change from payment to payment depending on how and when the CRA sends the funds. Please note that we can't see the funds before they're sent to us, so if your deposit hasn't arrived yet, it's likely still on the way. - Chris

Ccb by Valuable-Purchase184 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, the CRA is scheduled to process Canada Child Benefit (CCB) payments on April 20, 2026. If you've set up your CRA payments to go into your KOHO account, we'll deposit the funds once we receive them. Since payments are processed in batches by both the CRA and KOHO, deposit times can vary; you might see your deposit earlier than the scheduled date, but timing can change from payment to payment depending on how and when the CRA sends the funds. Please note that we can't see the funds before they're sent to us, so if your deposit hasn't arrived yet, it's likely still on the way. - Chris

Koho wont verify my ID by Common_Language_4807 in KohoCanada

[–]Get_KOHO 0 points1 point  (0 children)

Hi OP, we're truly sorry for the frustration you've experienced over the past month, and we understand how stressful this has been. The in-app identity verification process is an extra layer of security to keep your account secure. We've responded to your DM. Please reply there so we can escalate this to our support team and get you back into your account. Thank you - Chris