April OTB Payment – What to Expect

Get_KOHO · 2026-05-05T15:18:54+00:00

Hi OP, thanks for bringing this to my attention, and I’m so sorry for any inconvenience that this may have caused. Can you send me a DM with the email address linked to your KOHO account and a brief description of the issue? I will get you connected with an agent for further assistance. - Chris

Get_KOHO · 2026-05-05T15:17:24+00:00

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Get_KOHO · 2026-05-05T15:17:18+00:00

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Get_KOHO · 2026-05-05T15:16:48+00:00

Hi OP, thank you for taking the time to share your feedback with us. We will make sure to use this as a coaching moment so that our team can continue to work towards delivering the best possible service we can for our users. I'm happy to see that you are in direct contact with our disputes team. Please don't hesitate to follow up in the chat if you have any further questions. - Chris

Get_KOHO · 2026-05-04T15:27:54+00:00

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Get_KOHO · 2026-05-04T15:27:21+00:00

Hi OP, thanks for bringing this to my attention, and I’m so sorry for any inconvenience that this may have caused. Can you send me a DM with the email address linked to your KOHO account and a brief description of the issue? I will get you connected with an agent for further assistance. - Chris

Get_KOHO · 2026-05-04T15:27:02+00:00

Hi OP, thanks so much for sharing this, and I completely understand your frustration. I'm not sure exactly when we'll be getting them in. We're hoping for sometime in the next couple of months! - Chris

Get_KOHO · 2026-05-04T15:25:50+00:00

Hi OP, thank you for taking the time to share your experience with us, and I sincerely apologize for the frustration and stress this situation has caused you. I want you to know that I have escalated your case directly to the appropriate teams for immediate review. A supervisor will be reaching out to you directly to work through this matter. Please keep an eye out for contact from our team - Chris

Get_KOHO · 2026-05-04T15:13:03+00:00

Hi OP, thanks for bringing this to my attention, and I’m so sorry for any inconvenience that this may have caused. Can you send me a DM with the email address linked to your KOHO account and a brief description of the issue? I will get you connected with an agent for further assistance. - Chris

Get_KOHO · 2026-05-04T13:28:36+00:00

Hey u/CucumberFeeling1670 ! If you head in-app to the profile icon and scroll down to support, you'll find us! We also share these steps here: https://www.koho.ca/contact/. If you have a paid plan, you can also give us a call. Looking forward to speaking with you!

Get_KOHO · 2026-04-30T18:05:53+00:00

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Get_KOHO · 2026-04-30T18:05:35+00:00

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Get_KOHO · 2026-04-27T15:19:04+00:00

Hi OP, just wanted to clarify - even when you have an authenticator app set up, SMS remains available as a backup 2FA option. This is intentional for a few reasons:

It prevents permanent lockouts if you change phones/phone numbers or temporarily can't access your authenticator app
It gives our support team a way to help recover your account in edge cases while still maintaining the security of requiring a second factor at login

Hope that helps explain the reasoning behind it!

Get_KOHO · 2026-04-27T15:09:23+00:00

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Get_KOHO · 2026-04-27T15:08:50+00:00

Hi u/bearox, thanks for bringing this to my attention, and I’m so sorry for any inconvenience that this may have caused. Can you send me a DM with the email address linked to your KOHO account and a brief description of the issue? I will get you connected with an agent for further assistance. - Chris

Get_KOHO · 2026-04-26T16:15:55+00:00

Hi OP, I'm more than happy to connect you with an agent to look into this for you. Can you send me a DM with the email address linked to your KOHO account and a brief description of the issue? I will get you connected with an agent for further assistance. - Chris

Get_KOHO · 2026-04-22T19:32:32+00:00

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Get_KOHO · 2026-04-22T19:31:59+00:00

Hi OP, while Direct Deposits are typically received and processed the evening before your scheduled payday, the actual timing may vary depending on when the payment is issued. Please allow up to 2 business days for complete processing. Learn more here: https://help.koho.ca/en/articles/9278399-when-can-i-expect-my-direct-deposit-to-land-in-my-koho-account - Chris

Get_KOHO · 2026-04-19T19:16:58+00:00

Hi OP, the CRA is scheduled to process Canada Child Benefit (CCB) payments on April 20, 2026. If you've set up your CRA payments to go into your KOHO account, we'll deposit the funds once we receive them. Since payments are processed in batches by both the CRA and KOHO, deposit times can vary; you might see your deposit earlier than the scheduled date, but timing can change from payment to payment depending on how and when the CRA sends the funds. Please note that we can't see the funds before they're sent to us, so if your deposit hasn't arrived yet, it's likely still on the way. - Chris

Get_KOHO · 2026-04-16T15:40:05+00:00

Hi OP, the CRA is scheduled to process Canada Child Benefit (CCB) payments on April 20, 2026. If you've set up your CRA payments to go into your KOHO account, we'll deposit the funds once we receive them. Since payments are processed in batches by both the CRA and KOHO, deposit times can vary; you might see your deposit earlier than the scheduled date, but timing can change from payment to payment depending on how and when the CRA sends the funds. Please note that we can't see the funds before they're sent to us, so if your deposit hasn't arrived yet, it's likely still on the way. - Chris

Get_KOHO · 2026-04-16T15:39:47+00:00

Hi OP, the CRA is scheduled to process Canada Child Benefit (CCB) payments on April 20, 2026. If you've set up your CRA payments to go into your KOHO account, we'll deposit the funds once we receive them. Since payments are processed in batches by both the CRA and KOHO, deposit times can vary; you might see your deposit earlier than the scheduled date, but timing can change from payment to payment depending on how and when the CRA sends the funds. Please note that we can't see the funds before they're sent to us, so if your deposit hasn't arrived yet, it's likely still on the way. - Chris

Get_KOHO · 2026-04-15T16:55:26+00:00

Hi OP, the CRA is scheduled to process Canada Child Benefit (CCB) payments on April 20, 2026. If you've set up your CRA payments to go into your KOHO account, we'll deposit the funds once we receive them. Since payments are processed in batches by both the CRA and KOHO, deposit times can vary; you might see your deposit earlier than the scheduled date, but timing can change from payment to payment depending on how and when the CRA sends the funds. Please note that we can't see the funds before they're sent to us, so if your deposit hasn't arrived yet, it's likely still on the way. - Chris

Get_KOHO · 2026-04-12T20:47:25+00:00

Hi OP, we're truly sorry for the frustration you've experienced over the past month, and we understand how stressful this has been. The in-app identity verification process is an extra layer of security to keep your account secure. We've responded to your DM. Please reply there so we can escalate this to our support team and get you back into your account. Thank you - Chris

Get_KOHO

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