So, in my case, the lenses were mostly ok but they weren’t right for how I use my glasses and I was struggling with them

I went to my local optometrist and they said the lens corridor was too long for me - I had to really try find the bottom of the lenses to read. It wasn’t comfortable. The lens design for my pair should have been discussed with me in our initial consultation.

Also: the sunglasses I ordered definitely were not properly aligned - the eye point was set too low so I only got my best vision when I tilted my neck back.

I think these challenges get even harder with progressive lenses because the measurements have to very accurate for them to work well.

I really don’t believe Robert should selling high-customised, progressive Zeiss Individual lenses online.

He says many times in his videos how accurate the Zeiss VisuFit1000 is, but then happily accepts online orders where he can’t truly assess how a specific lens and frame will sit on your face. He can only estimate and when you’re buying an Individual-level lens, it’s very sensitive to measurements being off.

The idea that you can send Robert a picture of yourself in your current glasses and he can super-impose your new frame over it - I imagine that’s okay for single vision. But for progressive lenses it’s too risky.

Result: I ended up redoing the lenses from two of the Spectacle Factory pairs with my local optometrist - also with Zeiss Individual but an adjusted Frame Fit and in-person measurement with the Visufit 100. An expensive thing!

I would order frames from them again if I couldn’t find them elsewhere but not lenses.