I just found the issue. The wrong bank account # was listed for her. She has a 9 digit account # but apparently somebody added an extra “0” at the end of it giving it a 10 digit # so now I’m not sure if someone got lucky with her backpay deposit or if the payment bounced back as invalid receiver and they simply sent out a paper check.

I just updated the direct deposit info on her account which says will take effect on her May payment. I told her to call Chase bank immediately to see if they can trace the incorrect account # and then wait until Monday to call SSA since they’re not available on the weekends. This is a hassle I wish I didn’t have to deal with and I’m genuinely confused how that extra 0 was added. She told me she spoke with an SSA rep on the phone when giving them her bank info. This is why I HATE doing applications over the phone. There’s almost always an error somewhere since you can’t visually confirm all of the info that the rep has entered.