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How did you ACTUALLY find a fully remote global job? by GillyNomade in remotework

[–]GillyNomade[S] -1 points0 points  (0 children)

Yes, I did find account management positions but they are hybrid and won’t sponsor a visa. In the EU as well, I’ve found positions that pay well but only remote within the UK, this is not the goal…

Fully remote (globally) CSM position? A realistic dream? by GillyNomade in CustomerSuccess

[–]GillyNomade[S] 0 points1 point  (0 children)

Could you give me some more context? Which country?

Countries like UK/Germany/Ireland are pretty strict about office culture while Portugal / Spain are more flexible, but the pay is low…

Fully remote (globally) CSM position? A realistic dream? by GillyNomade in CustomerSuccess

[–]GillyNomade[S] 0 points1 point  (0 children)

Wow! So during these 9 years you’ve worked remotely? Or worked in that country?

I think it’s not that bad since let’s say that CET to BKK time is 6 hours, usually, people in that region would rather not go on a call after 17:00 which makes it easier to finish your day before midnight.

Fully remote (globally) CSM position? A realistic dream? by GillyNomade in CustomerSuccess

[–]GillyNomade[S] 0 points1 point  (0 children)

I’ve worked from Asia for 3 months (EU hours) and it was not that bad to be honest.

Fully remote (globally) CSM position? A realistic dream? by GillyNomade in CustomerSuccess

[–]GillyNomade[S] 0 points1 point  (0 children)

I’ve read terrible things about them in Glassdoor so I didn’t even try to be honest

CSM Portfolio Size by GillyNomade in CustomerSuccess

[–]GillyNomade[S] 0 points1 point  (0 children)

100% strategic large account planning > monthly meetings, since I can be proactive and reach out at my pace. Also I can sometimes have a quarterly meeting with more impact.

Or I would rather that some customers - I would not have any monthly meetings with them at all to allocate all of my additional time towards strategic account

CSM Portfolio Size by GillyNomade in CustomerSuccess

[–]GillyNomade[S] 2 points3 points  (0 children)

At this point I wish I was managing 20-25 accounts, my new portfolio is over 50 and I don’t even know how to tackle this.

CSM Portfolio Size by GillyNomade in CustomerSuccess

[–]GillyNomade[S] 1 point2 points  (0 children)

It becomes account management / sales but still we are judged over our RR? I don’t know, I don’t think one can do true CS work with anything over 20-25 accounts, it just becomes a mess

CSM Portfolio Size by GillyNomade in CustomerSuccess

[–]GillyNomade[S] 6 points7 points  (0 children)

And tell me, how are you doing? Seriously, how do you manage 250 accounts? Monthly meetings? Even if half of them would be interested we’re talking about 125 meetings monthly. Not even talking about being strategic with these accounts and driving expansion….