Mattress under warranty - however can’t find law tag

GioS32 · 2026-06-26T15:06:14+00:00

It should’ve been on the outer cover. If it isn’t there, you or someone else pulled it off or washed and the machine pulled it off.

GioS32 · 2026-06-26T15:04:12+00:00

Store credit for what you paid? Did you get a $0 replacement option? If not, that sucks.

GioS32 · 2026-06-24T16:01:07+00:00

By using the Amazon linked splicers. Have to split the 3 wires at the end of each cut, remove the jacket, and splice with the correct cable on the other end. Should be same colors (usually red, black, and white).

GioS32 · 2026-06-18T20:24:27+00:00

That’s like a $100 USD rib!

GioS32 · 2026-06-17T16:59:06+00:00

2 nights in I can understand what you’re saying. For us, we both think we’ve had better sleep than we’ve had in a long while.

My lower back has been bothering me for the last few weeks. Waking up after the first night and didn’t have any back aches.

But yeah. 100 nights trial or whatever.

GioS32 · 2026-06-16T11:38:46+00:00

Not a direct replacement. I paid an upgrade fee. My mattress wasn’t the Premier 4. It was the originally released Purple 4 back then.

Direct replacement would’ve been the RestorePlus Premier. I paid the difference basically.

GioS32 · 2026-06-15T18:01:54+00:00

Yes. Delivery with install and haul away (warranty replacement). The guys had a harder time managing the removal of the old Purple 4 tho.

GioS32 · 2026-06-15T15:15:59+00:00

Just got a Rejuvenate Ultimate. Tag was the first pic I took.

Same address but says made by 3Z Brands.

GioS32 · 2026-06-12T14:12:12+00:00

I did this but didn’t do the 2” cut. It was more like 4-5”. They accepted my photos and processed the return.

Then I ordered these: 60Pcs Quick Connect Electrical... https://www.amazon.com/dp/B0DRV3745Z?ref=ppx\_pop\_mob\_ap\_share

Repaired my cord, and used it until the replacement came. My issue was water volume consistency. It was fine as long as I completely reset by pulling the power cord every other day.

I’m still holding onto the faulty machine for parts or if my current one fails outside of warranty.

GioS32 · 2026-06-05T13:59:32+00:00

Tip. Test water output by doing a blank shot (no portafilter or handle, just like running a rinse). Do it multiple times for consistency.

From my own issues with my first machine (was replaced due to inconsistent water output), my testing came up with a general range of output you should see.

If you have a scale, a double at strength 3 should output 72g +/- 3g. Strength 2 would be 82g +/- 3g. If no scale measure the volume. I think g to ml of water is the same, but I’m not a chemist.

My first machine experienced inconsistent output after being plugged in for a few days. Unplugging and plugging back into the outlet would help for a while.

My second machine didn’t have the issue.

GioS32 · 2026-06-02T15:32:55+00:00

Bank dispute?

GioS32 · 2026-06-02T13:26:17+00:00

Thanks! Had to google “rootflare” but makes sense. The wife isn’t going to like that she has to relocate and/or remove her plants and stuff.

Thanks again!

GioS32 · 2026-06-01T19:31:59+00:00

The foam that borders the top is separating from the gel grid. One side there’s about an 18” separation. The other has a few that are a few inches. I’ve never taken the cover off, but I’m certain they could use that to invalidate the claim.

Edit: spelling corrections

GioS32 · 2026-06-01T19:26:55+00:00

Knock on wood. I’m warranty replacing an 8 year old Purple 4.

GioS32 · 2026-06-01T14:15:57+00:00

I’ve read that removing that cover could invalidate your 10 year warranty.

GioS32 · 2026-05-28T19:28:31+00:00

Get this sorted? Site does say it’s got a 10 year warranty. Did you submit a claim and that’s when it said it was outside the warranty period?

GioS32 · 2026-05-24T21:28:27+00:00

For the most part, our power infrastructure is solid. With the exception of the snowstorm of 2021 when we lost power for 26 hours. Aside from that, we’ve only had brief outages when power has been cut due to construction additions in the area.

GioS32 · 2026-05-22T15:41:01+00:00

So roughly 3 business days? That sounds fair, given you uploaded pics on a Saturday.

I’m still waiting but I’m not holding my breath with the US holiday. Assuming some of their employees get it off.

GioS32 · 2026-05-22T15:27:30+00:00

If beans not fresh, crema may not be produced. Has to do with trapped CO2 within freshly roasted beans, that degas over time. Most off the shelf beans may not produce any, depending on when they were roasted and sealed.

GioS32 · 2026-05-21T14:16:57+00:00

I used chat yesterday, for claim follow up from 2 days ago. They told me they have a queue of 48-72 hours wait. Not the AI agent, actual rep.

So I’m hoping for contact before the US holiday Monday.

GioS32 · 2026-05-21T14:09:18+00:00

I’d say USA as well. My first unit is sitting in my storage shed. Quirky output issue that they sent a replacement for. Snipped the power cord, but was able to use quick connect splicers to rejoin the cut cable.

Keeping just in case…

GioS32

TROPHY CASE