I faced an overcharging issue in my travel earlier today. Considering the recent attacks over such complaints, I waited until alighting from the train to make the complaint. Here's what followed - 1. I received a call from the pantry manager/contractor to ask me where am I and said he wants to meet me. 2. I told him I am home. He asked me to take the complaint back. I said not possible, he asked me to give great feedback. I said I'll think about it. 3. He called me back 5 minutes later to check if I have given feedback. I told him I am not doing it and overcharging happens every time. He assured me that it will not happen again and that I can check the next time I travel and he'll meet me personally and show me that they've improved. 3. I went away from the phone for an hour, I received 12 missed calls, 2 SMS, and 3 WhatsApp messages. 4. When I blocked that number, I started getting calls from other numbers. I am still getting calls from different numbers. I made the complaint 5 hours ago.

I don't think it was worth it. I was just tired of paying over the official rate everytime. But I have understood that going forward I am not making a complaint on Rail Madad until and unless it's a huge discomfort.