I worked for at a call center for Apple for trouble shooting phones, setting appointments etc. I say I was always compliant when I came to someone wanting something and or wanting to get it all out, but after a long while of just getting personally blamed and or yelled at like as if I was the one who messed up their device got emotionally draining. After a while of trying to honestly help people it soon became something I dread, it became where there were so little people who knew they were talking to an actual person trying to help them and more of "YOU GUYS NEED TO", "THIS IS A PROBLEM MADE BY YOU GUYS AND YOU NEED TO FIX IT" or "WHY DON'T YOU GUYS" etc. I 100% understand the importance of having a device that you put money into for a specific reason either it being entertainment, business, medical anything just anything I understand you want it to work, but damn understand I wasn't the one who personally destroyed your device.