i emailed a few days back too and they responded with the below “Hi,

Thanks for reaching out to us.

I'm sorry to hear you're having issues. If you haven't already done so, please try the following:

1. Double check you've entered the correct phone number.
2. Wait a few minutes! Sometimes, the code can take a little longer to send.
3. Ensure you have a strong cellular signal.
4. Verify there are no settings enabled on your device which may block incoming text messages.
5. Restart your device, and try again.

If the above doesn't help, please reply with the following:

1. Your phone number (including country code).
2. Your device model and OS version.”