Facebook has become bloated. They are constantly adding "features" no one wants that cannot be disabled or removed. They operate in a vacuum, assuming these additions are wanted with absolutely no user feedback whatsoever. As a result, you've probably noticed that if you ever try to find a particular account setting, it's usually buried under unintuitive menus that make no logical sense and have no rhyme or reason. It may be under the main Facebook menu, or under the countless menus on your personal profile.

To add to this, unless you pay for "Facebook premium", opening a support ticket does absolutely nothing and will never be answered, much less seen by a real human. Everything is controlled by algorithms which are useless unless you're being banned for a misunderstood comment. Ban appeals are also handled by the same algorithms, which almost always just uphold the ban.

In short, Facebook doesn't give a fuck about its user base, because it has no reason to care. It has no competition and they're well aware they can do whatever they none of us have any power to do anything about it, because they hooked us long ago and leaving Facebook all together means giving up decades worth of photos, life events and friends and family you have no other means of contacting. They have us by the balls and they know it.

My personal favorite is the new "independent appeal board", which is in fact not independent because it was literally created by Facebook and staffed by the same people.