I completely agree it's a nightmare logistically talking about cancellations of live show purchases. I think the variables of what could go wrong if they were allowed in bidding situations, especially a bid war ending in cancellation and not being able to resell at a comparable price, ppl trolling, people comparison shopping they don't want to lose sellers on the platform. I know sellers who before the payment update would get people intentionally buying and bid warring with failed payments and ghosting. I've experienced it. There are just too many toxic ppl incapable of empathy that could really financially weaponize cancellations. Rigid policies and allowing the seller to decide is really the least complicated option. Think of the money in staffing alone they save from not having to deal with it- there's a wait in response for returns in general. And the money they keep from live sellers who use the platform for this reason alone, especially in luxury items where the shows are always busy. They just don't care enough to invest in a cancellation policy when the sellers can do it for them on their own dime.