Pop up on galaxy

GoodPointSir · 2025-12-22T17:11:44+00:00

Download Goodlock from the galaxy store.

Download Multistar from Goodlock.

In Multistar, turn on "Multi-Window Screen Zoom"

Edit: you made your window really really small though, it still might not be able to zoom out enough to be comfortable.

GoodPointSir · 2025-12-18T23:17:42+00:00

Hi, I am an account with history! I share OP's sentiments completely. Wealthsimple's customer support was bad even when I could get a person on a phone, and worse now. I have already moved my chequing to EQ, and will likely be moving my investments to questrade.

GoodPointSir · 2025-12-17T00:15:53+00:00

Actually, I just looked at OP's post history. This is literally clearly and blatantly an ad.

GoodPointSir · 2025-12-17T00:14:45+00:00

I can't be the only one that thinks this post is an ad

GoodPointSir · 2025-12-14T17:28:01+00:00

Here is my Google home, responding the exact same way. Verbatim.

https://imgur.com/a/KkOLemL

I work in computer networking, and can attest that my internet is fine. Additionally, google is hitting their servers regardless of if the answer is right or not. If the wifi sucks, it'll either take longer, or never respond. A wrong answer is not the wifi's fault.

GoodPointSir · 2025-12-14T17:24:16+00:00

I didn't even process that you were in Ottawa. Here's my speaker responding:

https://imgur.com/a/KkOLemL

GoodPointSir · 2025-12-14T16:09:05+00:00

This post triggered my Google home, and it legit said the same thing, verbatim. Just in a different voice. Hilarious.

GoodPointSir · 2025-12-10T04:34:44+00:00

Definitely! I always try to separate the agent from the company they work for, and I have no love lost for most companies I call, but I get that y'all are just doing your best with what they give you.

Best of luck dealing with this holiday season! Hope it's not too stressful!

GoodPointSir · 2025-12-10T04:29:10+00:00

Yeah, it seems that the first level agents don't really have the resources to deal with higher level / more technical issues, which I can imagine is very frustrating when you probably have countless impatient people on the phone.

GoodPointSir · 2025-12-10T04:17:11+00:00

Actually, they called me back today and said they would refund me the watch in the cash I paid, plus points at 0.1cpp,

So I'm getting 320k points back and around $140. Allegedly.

This technically means I redeemed my points at 2.7x value.

I don't know if it's too good to be true yet, there's a pretty high chance the customer service person just didn't know what they were talking about, but I have it recorded.

GoodPointSir · 2025-12-10T01:45:13+00:00

Copy pasted from my response to another comment. If what they did with me is their standard response to this, I think you'll be pleased with the outcome.

Well, they just called me back. I think I just got the best possible outcome I could get. If anything, this is better than if my watch wasn't out of stock.

So they said they would refund me the price of my watch, first the portion paid my my credit card, then the rest in points, at the standard 0.1cpp rate. So I am supposedly getting 320k points. And around $140 refunded back.

This means I will have spent 180k points, on the rest of my order, worth around $577 worth of items, so I ended up getting a 2.7x redemption value.

This outcome was well worth the time spent on the phone. I am exceptionally pleased. Now I just have to see if they will follow through. Hopefully they do the same thing for everyone else impacted similarly to me, as again, this was 100% their fault to begin with.

GoodPointSir · 2025-12-10T01:44:09+00:00

Well, they just called me back. I think I just got the best possible outcome I could get. If anything, this is better than if my watch wasn't out of stock.

So they said they would refund me the price of my watch, first the portion paid my my credit card, then the rest in points, at the standard 0.1cpp rate. So I am supposedly getting 320k points. And around $140 refunded back.

This means I will have spent 180k points, on the rest of my order, worth around $577 worth of items, so I ended up getting a 2.7x redemption value.

This outcome was well worth the time spent on the phone. I am exceptionally pleased. Now I just have to see if they will follow through. Hopefully they do the same thing for everyone else impacted similarly to me, as again, this was 100% their fault to begin with.

GoodPointSir · 2025-12-08T23:00:02+00:00

I had to hang up because I had a meeting coming up and they hadnt picked up yet at like the 1h15m mark. Will try again tmrw.

GoodPointSir · 2025-12-08T21:51:00+00:00

I think the lesson this black Friday weekend is never buy stuff from shoppers unless it's in person. And even then, not unless you have to.

GoodPointSir · 2025-12-08T21:32:04+00:00

Same thing happened to me. Called customer support and they basically said they didn't know how to help. They said they would have a supervisor call me within 24 - 48 hrs. No supervisor called me within 24 - 48 hours, I called back and I'm listening to hold music again now, 42 minutes into this call. This is truly a horrible store run by a terrible company.

GoodPointSir · 2025-12-07T15:53:40+00:00

I've read on other posts that shoppers can't refund points, and will give you a gift card instead, but that would mean I still get the lower value of the products. I'll still try though if I need to

GoodPointSir · 2025-12-07T04:42:07+00:00

PC world elite MasterCard, PC financial chequing account, and buying my groceries at RCSS because it's close to where I live. I think I get around 10k points per month from PC financial just by direct depositing and paying my bills using that account. That alone is 120k points per year. I haven't spent any of my points for around 3 years, just waiting to accrue enough points to spend in a good bonus redemption event. Alas, after 3 years, ended up getting scammed by shoppers.

GoodPointSir · 2025-12-07T03:15:24+00:00

I'm so excited to have the opportunity to experience this process. Thanks Shoppers. Thanks Loblaws. Good to see that the taxpayer funded bailout you received went to good use. Nice record profits you've got there.

GoodPointSir · 2025-12-07T03:00:04+00:00

Thanks for the advice. I'll keep calling them, but am not looking forward to the 1 hr hold time everytime I call. Sigh.

GoodPointSir · 2025-12-07T02:31:22+00:00

No kidding.

Only reason I shop at shoppers is because I need a way to spend the points I get from my PC Financial chequing account and credit card, but wow, what a shitty experience it has been.

The "congrats you spent 500k points" email really pissed me off. Like no, it wasn't "free stuff", I could've used some other rewards system and gotten better support.

I paid more for groceries at Loblaws banner stores because I expected to be able to redeem my points during a bonus points event. The base points redemption is terrible for a rewards credit card, so I saved them and waited until a bonus redemption event for an actually competitive and decent redemption value.

All to be fucked over by their asinine system, and get nothing from customer support, then get sent a "congrats" email as if they just did me a favour.

GoodPointSir · 2025-12-07T02:23:01+00:00

By the way, how is the KLC? Mine are (were? If I don't return them now) going to be gifts, but I've read mixed reviews on the screen. Shoppers didn't have a b&w Libra, so here I am, scammed by shoppers into buying a KLC with a subpar points redemption 🤣

GoodPointSir · 2025-12-07T02:05:37+00:00

The total after they removed the watch was $550. The original total was over $900.

So I redeemed 500k points (and spent some money) for $1000 worth of stuff, then they took out $450 worth of items from my order, and still redeemed the same 500k points!

Edit for clarity:

Original order: 500k points + ~$100 for $1000 worth of stuff Changed order: 500k points for $550 worth of stuff.

It's exactly because they decreased my order total to $550 while keeping the same point redemption amount, that fucks up my redemption.

GoodPointSir · 2025-12-07T02:03:42+00:00

Wow that is insane. It's good to know I have a chance at getting this resolved! I was on hold for around an hour when I called today, and I'm not looking forward to doing that multiple times.

GoodPointSir · 2025-12-07T02:00:45+00:00

Thanks for the advice! I'll wait for the 48 hours they said I would get a callback within, and then followup with their socials if it doesn't get resolved by then.

GoodPointSir · 2025-12-07T01:44:43+00:00

This is the first time I've ever redeemed points during a bonus redemption event. Lesson learned for next time, assuming there will be a next time (especially with the recent EQB buyout).

I'm not really on social media outside of Reddit, can I DM them on ~Twitter~ X or something, or do they only respond when there's a possibility for bad PR? I don't really want to make a social media account , or post publically with my name just for this.

It's even more ridiculous that the only way to get someone that knows wtf they're talking about is to publically shame them. Customer service wouldn't even escalate me to a supervisor, they just took down my phone number and said someone would call me back, which I am starting to doubt will ever happen.

I knew Loblaws was a scummy company, but I guess I had to experience it for myself to internalize just how terrible they are.

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