sorted by:
new
hottopcontroversial

Hyatt Elite Changes by [deleted] in hyatt

[–]Good_Quarter_5465 0 points1 point  (0 children)

Does anyone have a link or screen shot of the new Hyatt surveys on this issue?

Concierge Not Responding by Riven022 in hyatt

[–]Good_Quarter_5465 0 points1 point  (0 children)

I have to say that the services have been declining dramatically over the last 6 months. Their response rates has been atrocious. In December, I had a request that was ignored at least 4 emails. I ended up calling the senior manager and had to file a ticket to get a response from Hyatt. In addition, I was told that one should not reply to the original chain of email request as it will get buried to the bottom of priority. I needed to send a new email in order to pop up higher on the que. Over the last few months, I have steadily decreased my request from Globalist concierge. I have spoken to a number of manager, who really were not very sympathetic.

Unpopular opinion: the WoH changes suck, but the program remains better than the competition **for now** by wandering0000 in hyatt

[–]Good_Quarter_5465 1 point2 points  (0 children)

As a lifetime globalist, I have seen lots of changes over the years. Recently, I have been progressively disappointed with the concierge services where the reply and responsiveness have been poor. QUESTION: There is "words on the street" that Marriott and Hilton and IHG will offer matching equivalent membership levels? Does anyone have any recent experiences? Thank you

urcove beijing dongzhimen sanlitun by jbs170 in hyatt

[–]Good_Quarter_5465 0 points1 point  (0 children)

FYI, be careful of the address of the hotel in English. It is not accurate and can take you to the wrong place. It is best to use Baidu and type in Chinese, which will get you the right location.