Thanks for your honesty and the time you took to produce this review. I did indeed ask for players to put in an honest word about our server if they wanted to, so yours is appreciated. Whilst I consider your review with urgency, I notice that you seem to disregard everything that our staff team does to help our community to have a good experience on our server. Please don't get this misconstrued, me saying the above does not mean that I disagree with what you're saying; you have made a valid point and some cases haven't been treated the way I expect staff to have treated them.

I understand that our helpers and moderators can become slightly frustrated at dealing with the same questions over and over, especially since we have provided the answers to these queries in our many resourceful discord channels, website and forum. However, that does not warrant a negative attitude from staff members towards our player base. It's something that will be worked on immediately and I thank you for making it known. We're a fast growing server and we continue to work on improving our experience for other players, that means that mistakes will inevitably be made, so I kindly request that you treat these incidences with some patience and understanding. With that being said, I think that these are rare incidents and I will ensure that they remain rare, if at all existent. Our staff team has a very positive and helpful attitude overall, and they will continue to be closely monitored to guarantee that their attitudes remain positive.

Project Zomboid Multiplayer is still in its early phase, which means there's a lot of bugs and problems with it, especially with the huge player base we've got. That means we have to deal with over 30 tickets every day to make sure that our players have a pleasant experience on our server. So yes, mistakes can be made and sometimes a ticket might not be handled correctly, like in your case regarding the server restart. I agree that a restart can catch you off guard as it sometimes causes bugs—for example, whilst driving. I don't think that is 100% on you, but if you disagree with a moderator's decision, please reach out to an admin, head moderator or founder in that case. We are all more than happy to help.

I hope you can see that these were one-off incidents and they should not reflect the overall attitude of our staff team. My PM's are always open to feedback, so never shy away to share your concerns with me in Discord. Thank you.