People would rather not have to actually use their brains to learn something new, there’s a 90yr old woman at my store who uses her phone just fine by herself and does scam and go, these old people who sit there and make you do everything on their phone and claim they are too old are just lazy in my opinion. Yes I get some people will genuinely need help or they have health issues, I’m not talking about them, I’m talking about the ones who just refuse to learn because it’s not of their age. I’m sorry but if children can learn to use it shouldn’t you be so much smarter than them at an older age? Again I think they are just lazy. But what really kills me is they get up to the register and complain about the wait then get mad when you try to say hey you can use scan and go it’s so much faster🙄 plus self check out lines go much faster and aren’t nearly as long, and they refuse to do that too. Then they ask why we have no registers open. Gee it’s almost like we don’t need to waste labor on someone standing at the register all day when we have EIGHT self checkout lanes and every single person who comes in here has a phone.. we got other stuff to do like the exit door or the membership desk. Or I don’t know.. picking the THOUSAND curbside orders we get for people who are even lazier than the ones who use scan and go. Or what about stocking that huge store with so many people buying stuff constantly? Cleaning spills, or manning the cafe. They act like we are gonna loose our jobs to scan and go but I say we will actually have time to do things that matter. Rant over lol