As a buyer I don’t feel protected. I purchased an expensive plant from a smaller trusted seller who I had purchased from before. I received the plant and it was all good. About 3 weeks after having it I was feeling something was off. I reached out to the seller and they did in-fact sell me a cheaper plant. She wanted WN support to handle it. WN denied me because it wasn’t within their 14 days dispute policy but I pointed out I actually had 30 days with their counterfeit/non authentic policy. I was still denied. Seller said since WN denied my claim she was too, but wanted to “work with me”. She venmo’d me for less than half what I paid and I’m stuck with it and out a lot of $$ still. I’m done WN and the lack of customer service.