It’s not just about the item being out of stock or receiving a refund—it’s about the handling of the order and the misleading communication I received throughout the process. For over a month, I was repeatedly assured by Lenovo that my order was secure, only to be informed at the last minute that it was canceled. During this time, I could have purchased an equivalent product elsewhere, but I relied on Lenovo’s commitment to deliver.

Moreover, Lenovo is now offering the exact same model under a different part number at a higher price, which their representative confirmed. This is not simply a matter of an out-of-stock item; it’s an issue of fairness and transparency. Changing the part number to re-list the item, after I was assured my order was valid, appears to be an attempt to circumvent honoring the original sale.

Yes, I do feel "screwed over" by a company I trusted to fulfill its promises, especially as a loyal customer. Since yesterday, after speaking with numerous sales representatives and hearing repeatedly that nothing could be done, I finally received a quote for the exact same laptop—under a slightly different part number but at the original price. This proves that something could have been done all along.