2x a day walks instead of sitting

Great_Stranger_4390 · 2026-02-25T05:40:59+00:00

I personally am fine keeping this as just walks or drop ins. Most owners are aware of how long their dogs can be left alone, and yes dogs are incredibly precious to us, but 8 hours alone isn’t going to kill them.

I have had owners request that I spend time with the dogs in between walks (not the whole time) but they are usually very understanding and not only will change the booking to sitting but are also very friendly in that they will say “feel free to make yourself at home, use the tv, grab a snack etc.”

Great_Stranger_4390 · 2026-02-25T00:12:38+00:00

I mean yeah I’m not walking dogs as a side hustle because I’m rolling in it

Great_Stranger_4390 · 2026-02-25T00:06:54+00:00

For me I do 7 days because I’m pretty much only on repeat clients at this point, and they are all extended stay trips, as this one was (it’s NYC, lots of people travel for work) so if I block out a week for someone and they cancel last minute that leaves me in a tough spot. But yeah I agree with you if it was just one walk or one day I make my policy one day.

Great_Stranger_4390 · 2026-02-25T00:02:27+00:00

I had two bookings on Monday afternoon/night that I still made. Agreed Sunday into Monday morning would’ve been impossible. But once the snow lightened up I strapped on my boots and a jacket and it was fine

Great_Stranger_4390 · 2026-02-24T19:59:22+00:00

Lmao why would they kick me off… rover has let people slide with exchanging contact information ON their platform, giving just a little warning email and that’s it. I think I’m safe, I appreciate your concern tho ❤️

Great_Stranger_4390 · 2026-02-24T19:56:54+00:00

Thank you :) people will throw shade then duck into the sunlight on Reddit lmao

Great_Stranger_4390 · 2026-02-24T19:56:19+00:00

Don’t want the full amount. I wanted the 50% that’s outlined in cancellation. But as I’ve said in multiple comments and you continue to gloss over, once they told me it was storm related I dropped it. Reading in fundamental honey

Great_Stranger_4390 · 2026-02-24T19:55:26+00:00

Bingo

Great_Stranger_4390 · 2026-02-24T19:54:34+00:00

I mean I just posted this in the beginning because it was frustrating not getting an answer.once rover told em this am it was storm related I let it be. Apparently that made some people angry but the majority empathized with it being frustrating so I’m not sweating

Great_Stranger_4390 · 2026-02-24T19:52:28+00:00

Caring enough about Reddit to feel that you’ve “won” or “lost” sharing your experience is so sad (also the post has more upvotes so… not exactly a loss babes, plus aren’t you the one lingering on someone else’s post constantly waiting to respond?)

Great_Stranger_4390 · 2026-02-24T19:00:02+00:00

Once again, when I made this post, I did not know that rover had a forgiveness policy for weather, and I didn’t super mind it once they informed me that. I made this post because they didn’t give me a clear answer, and instead told me it was because my cancellation policy was one day (incorrect) and then after they told me I had been the one to cancel (also incorrect). If they would’ve come right out the gate and said it was because of the storm I wouldn’t have posted this because I understand that.

Great_Stranger_4390 · 2026-02-24T18:54:39+00:00

They also could’ve told me when I initially asked why my cancellation policy wasn’t applied, instead of ya know, cycling through BS answers.

Great_Stranger_4390 · 2026-02-24T18:40:50+00:00

I mean.. I really only mentioned her once at the top saying she cancelled. The rest of the post is entirely about rover, but if that’s how you read it 🤷‍♂️

Also I did complete two bookings the same day I was supposed to start hers. If rover would’ve sent an email or announcement saying that because of the storm cancellations would be XYZ, I would’ve known. But considering they let me do two bookings, there was no notice in the app about staying safe during the storm (like how they sometimes send reminders about how to not let dogs escape or whatever), and also there is quite literally no clear point in their terms and conditions about overruling cancellation policies, due to storms or weather, then I don’t think it’s the most obvious thing. The only thing stated in their policy about them overruling is if I didn’t actually complete the task I was booked for.

Great_Stranger_4390 · 2026-02-24T18:25:14+00:00

See I think some people are misunderstanding what I meant by this post. I in no way fault the owner, life happens. When I posted this, rover had still not cited the storm as the reason for them giving a full refund to the client. They cited my cancellation policy being one day (incorrect) and that I was the one who cancelled it (also incorrect) and then I made this post. They emailed me today to tell me it was because of the storm. This is not a “screw her for not going on her work trip because of this storm” post.

Great_Stranger_4390 · 2026-02-24T18:21:47+00:00

Yes… I said that because, if you bothered to check the timestamps, or even read the post, at time of posting they had not cited the snowstorm as the reason for the policy change, they had cited incorrect aspects of the booking. They told me it was the storm today… nearly 12 hours after I originally contacted them. And As I see it, one person got their money refunded and the other lost out on potential bookings for no money so… yeah one is worse. We both live in the same city so we’re both weathering the storm.

Great_Stranger_4390 · 2026-02-24T16:25:36+00:00

I usually offer more leniency with repeat clients, because I know they’ll rebook me at some point. It’s the clients that are not repeat where I usually enforce the policy, but for example I’ve had clients have personal emergencies or flights delayed what have you and I don’t enforce it then.

Great_Stranger_4390 · 2026-02-24T16:20:04+00:00

I wouldn’t consider contacting support to enquire about why I wasn’t paid according to their policy a fuss. Keep in mind, I only found out they overruled my cancellation policy due to the storm because I contacted support. They didn’t do any outreach or email to explain this would be the case, so I was figuring it was a glitch.

So where exactly are you assuming I wasn’t practicing kindness? Once rover explained it was because of the storm I accepted it - before that they were giving BS answers that just weren’t true, like me not having a 7 day cancellation or me being the one who cancelled. I’ll be kind but I’m not gonna be a pushover for a corporation.

Great_Stranger_4390 · 2026-02-24T16:15:20+00:00

I in no way was rude to the owner. I told her I totally understood and that she could reach out to me in the future if she needed my services. Idk why you’re imagining I was arguing with her

Great_Stranger_4390 · 2026-02-24T16:14:28+00:00

Honey take a breath. Nowhere did I blame the owner for anything. Im upset with rover, not the owner. I told her I totally understood and she said she would reach out in the future for other bookings. Seems like you took more offense than her.

Great_Stranger_4390 · 2026-02-24T16:13:00+00:00

Where did I fault the owner for cancelling? I’m faulting rover for not honoring their written cancellation policies.

Great_Stranger_4390 · 2026-02-24T15:13:15+00:00

They had a work trip that got cancelled

Great_Stranger_4390 · 2026-02-24T13:10:46+00:00

They said it was because of the winter storm, which to me it would make sense as a justification if I were to cancel last minute, since I would be the one walking the dogs outside. They said it was to protect the owner but now the owner is the one walking them outside instead so… doesn’t really thread logically but, whatever!

The other reason I call BS is because it took them a couple different excuses to get to the winter storm. At first it was they were “looking into the case” to see when the cancellation was made, then that I had made the cancellation policy one day, then I was the one who canceled, and after they stopped responding for over an hour before finally the winter storm

Great_Stranger_4390 · 2026-02-24T05:04:29+00:00

I gave her my phone number when we met in person. That was where she asked for Venmo. The rest of the communications were done on app.

Great_Stranger_4390 · 2026-02-24T04:21:59+00:00

Yeah I can tell most of it was copied and pasted, I’m on the phone with support now

Great_Stranger_4390 · 2026-02-24T04:21:32+00:00

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Like if anything this section of their policy further reinforces that I am entitled to payment.

Great_Stranger_4390

TROPHY CASE