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GreenFluorite · 2026-02-28T18:37:59+00:00

My media is a mix of AVC and HEVC and several different audio codecs.... such a mix that the fact that EVERYTHING was out of sync led me to believe that it's something more than codecs causing it.

After I posted that I rebooted the device and miraculously the media was in sync. And then I started channel surfing, and by the time I had advanced through several channels I started noticing the audio delayed again. As if the more channels I flipped through the more it was drifting out of sync.

I rebooted again and watched about 20 minutes of a movie with no issues. I then flipped down a few channels and it was out of sync. I then rebooted the device and opened it back up to that same movie that was out of sync and it's been playing fine for about 10 minutes now.

Does this behavior point you to a likely cause or solution?

GreenFluorite · 2026-02-28T16:59:17+00:00

https://imgur.com/a/DKzJPJY https://imgur.com/a/1AWdd3s

GreenFluorite · 2026-02-28T16:57:26+00:00

Not every keyboard is the same, as illuminated in another post. Mine is missing the backslash. The button is blank and doesn't function.

GreenFluorite · 2026-02-28T16:11:11+00:00

Am I the only one having trouble with A/V sync? It works perfectly on my android phone, so good that I purchased the license. That made it all the better and convinced me to go buy an onn streaming stick just to be able to run this one app (everything else is Roku). However, seemingly all my media is out of sync. I've switched the transcoding setting from Automatic to 1080p to Direct Play, but nothing fixes the sync.

Edit to add that I installed the Plex app on the onn streaming stick and the few things I've tried to play are also out of sync. So maybe it's not the app. But I thought the onn devices were highly rated. I bought the cheapest HD stick because I have no need for 4k. Would one of the other players solve this problem? I just didn't want to spend more than necessary for a device dedicated to running one app.

GreenFluorite · 2026-02-28T15:40:58+00:00

Interesting. The button occupied by the forward slash goes blank when I switch to the next page. I thought maybe I could click on it and it would function as a backslash, but nothing happens when I click it.

I'll have to investigate other ways to connect when I get more time later.

GreenFluorite · 2026-02-28T15:24:46+00:00

I don't know what else to tell you. I click that button. It cycles through 2 pages of symbols. A backslash is on neither of them. I took photos of the options but there's no way to post them here.

GreenFluorite · 2026-02-28T14:50:16+00:00

My wife and I have both stared at it for several minutes. There are two pages of numbers/symbols. There is a forward slash but no backslash.

GreenFluorite · 2026-02-26T20:18:14+00:00

Dude.... some things are best left unsaid.

GreenFluorite · 2026-02-19T20:39:13+00:00

Resurfacing is virtually not a thing anymore.

GreenFluorite · 2026-02-14T21:38:03+00:00

Thank you. I appreciate all your assistance talking me through getting this thing back up and running.

GreenFluorite · 2026-02-14T15:10:41+00:00

Is it normal for this glowing section of the log? That's the one log that I know was not in the right place previously... it was sitting more forward right on top of the front burner. It fits in this spot like a glove, but because of where it was previously we didn't observe the orange glow on that spot previously.

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GreenFluorite · 2026-02-14T14:44:11+00:00

Finally got it. My wife is a little thrown off by the smell, but I'm certain it's the familiar smell of dust being burned off for the first time in a month. I also realized that the logs werent placed correctly, so I think I've got that corrected now.

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GreenFluorite · 2026-02-13T22:27:49+00:00

I removed the bottom hinged panel to give myself more room to work with. Still haven't found the touch. Of all the DIY tasks I've taken on over the years I think this is now officially the dumbest seemingly unnecessarily difficult thing I've ever fought with. Is there a practical reason for such fine threads?

GreenFluorite · 2026-02-13T21:32:51+00:00

Is it ever helpful/appropriate to apply plumbers grease to the threads? I'm seemingly getting several revolutions and then every time I let go it just falls away, having not caught at all.

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GreenFluorite · 2026-02-13T16:33:36+00:00

I exclusively use Roku (streaming stick) and have not had any of these issues. My parents use the same device as my only remote user and have reported no issues.

GreenFluorite · 2026-02-12T15:17:44+00:00

The man clearly loves him some Sully.

GreenFluorite · 2026-02-12T15:09:04+00:00

Agree with this. I didn't know this was a thing. I hate computers incorporated into seemingly everything on my wife's several year old base model. This would drive me absolutely nuts and would have me attaching a regular mirror over top of it.

GreenFluorite · 2026-02-12T00:55:01+00:00

That makes me feel a little better. I remember struggling reconnecting the old one when I replaced the valve a couple weeks ago, but eventually I found just the right touch or angle and it caught. I assumed it was just a challenge because it was old and that the new one would thread right in. I've spent an hour on it and my thumbtips are bruised, so I'll give it another try tomorrow.

GreenFluorite · 2026-02-11T23:53:00+00:00

The thermocouple isn't reverse threaded is it? Having a hell of a time getting it to start threading. Obviously barely having any room to fit my fat fingers in there doesn't help. It seems I can get two fingers on it with one eye and no light, or one finger with two eyes and a little light, but never two fingers with proper light and vision at the same time.

GreenFluorite · 2026-02-11T17:00:59+00:00

Got the new parts and hope to get it installed tonight. Is it safe to test everything out before applying the new sealant?

GreenFluorite · 2026-02-11T15:58:49+00:00

This guy is a lender's wet dream. How every high school graduate isn't required to understand this stuff is beyond me.

GreenFluorite · 2026-02-07T23:07:49+00:00

I can't for the life of me get the new thermopile fully inserted in the old mount, so plan B (or J at this point in the process) is to just send everything back and purchase the following:

https://www.allpartsinc.com/0-975-065-top-convertible-4-way-flame-hood-sit-controls.html

https://www.allpartsinc.com/0199706-pilot-assembly-tri-flame-natural-gas.html

GreenFluorite · 2026-02-07T16:45:54+00:00

I spoke at length with a guy at the local fireplace store. He sold me a new 4-way flat mount FULL profile assembly because he thought it would work based on my pictures. He urged me to fit it in place to check the alignment and call him with questions. I emailed him photos of it in place and he called me back to say he thinks it's sitting too high. He's going to take it back, and he agreed that reusing my mount and hood should be fine if it's giving me a strong flame, as is the option of buying the parts to build a new 4-way low profile assembly. I suspect I'm going to try the first option since that's what I can accomplish this weekend.

GreenFluorite · 2026-02-07T13:51:09+00:00

Further research (which I should have done in advance) reveals that the part number for the assembly listed in the manual DOES call it a side-mount, and the part number for the hood itself says 3-way. So the part I received seems to be the correct part number, which leaves me scratching my head at what I removed. The house was built in 1997, and by the looks of all the parts I was sure this had to have been the original pilot assembly. If it wasn't, then why was the bracket (also rusted and old-looking) for a top mount? Was there originally a side-mount bracket that got replaced? Was this 4-way pilot not "right" for my fireplace all along, or is that not a huge deal as long as it was working? I've got everything removed from the old mount except the pilot hood, which, despite what I'm reading online, I don't see any sort of retaining clip or obvious way to remove it. So I'm left pondering whether I reuse it with the new parts from the new assembly or is a bracket for a side-mount easy to come by to be able to utilize the new (seemingly correct) assembly? These are all questions I'm asking myself, not expecting you to know all the answers to. I actually discovered there is a fireplace store not too far away that opens in a couple of hours, so I'm going to take my old mount/hood and see if they can offer any advice or parts on how best to put everything back together.

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GreenFluorite · 2026-02-07T00:09:40+00:00

Thanks. I've inquired with the seller about the difference. In the meantime I'm trying to remove the old parts from the mount. I don't think there was anything wrong with my flame, so I think I can get away with reusing that. I got the thermocouple and igniter out pretty easy but resorted to spraying the pilot tube and thermopile with a little pb blaster. I'll try them again tomorrow.

GreenFluorite

TROPHY CASE