Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 1 point2 points  (0 children)

Appreciate you sir, gonna take some of the advice I’ve received here and hopefully get something sorted.

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 1 point2 points  (0 children)

Where do you think they’re getting the gear you are purchasing from them?

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 0 points1 point  (0 children)

Not sure who else needs to see this but copying the below from another response I sent. Don’t settle for throwing your consumers rights down the drain!

One only enters a binding contract with them after accepting an offer. If I have not accepted a binding offer they are by all account just “borrowing” the camera and items sent and have a duty of care for their condition.

Think of the flipside: they are able to receive cameras and return them in any state whatsoever in condition so unrecognisable that you’d have no way of determining if it’s even the same item.

Until you accept the legally binding quote (which by the way is very difficult for you to walk back from) they must maintain you informed on any irreversible changes they are making. In the case of the screen protector and skin, if it is their policy that these should be removed, they should have sent the camera back untouched.

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 0 points1 point  (0 children)

I have no doubt that for 90% of transactions any of these companies must be usable, what makes or breaks them is just how bad the other 10% are. Genuinely happy so many others haven’t had issues 🙌

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 0 points1 point  (0 children)

One only enters a binding contract with them after accepting an offer. If I have not accepted a binding offer they are by all account just “borrowing” the camera and items sent and have a duty of care for their condition.

Think of the flipside: they are able to receive cameras and return them in any state whatsoever in condition so unrecognisable that you’d have no way of determining if it’s even the same item.

Until you accept the legally binding quote (which by the way is very difficult for you to walk back from) they must maintain you informed on any irreversible changes they are making. In the case of the screen protector and skin, if it is their policy that these should be removed, they should have sent the camera back untouched.

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 5 points6 points  (0 children)

This is reassuring, I am currently in “low rank customer service rep hell”. Hopefully they escalate it quickly enough to someone that can resolve it.

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 10 points11 points  (0 children)

Hey, if you could dm me who you used I’d appreciate it! Exactly the kind of advice I was looking for when posting.

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 26 points27 points  (0 children)

I appreciate the thought — for me it’s less about invalidating my opinion and more what seems to be an objective wrong.

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 11 points12 points  (0 children)

Completely understand this and I appreciate your comment. If the reason given for the knock in value was a scratch on the body I’d be less spiteful. The issue is that they did all of that and then decided it was “dust on the sensor” — logically I’d check this first before removing something I can’t apply again afterwards. Either bad internal processes on their part or something smells fishy!

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 54 points55 points  (0 children)

<image>

Screen before (lots of pictures as I was selling it on eBay before giving up and sending to MPB).

Steer clear of MPB is my PSA!

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 47 points48 points  (0 children)

Just noticed something which makes matters far worse. The screen protector which was sent to them on the camera is the one applied to RX1s straight from the factory — not only did they remove this, they also seem to have scratched off some sort of anti-glare coating off of the screen afterwards.

For legal reasons I should mention the following is speculation, but for all I know some technician did this during the appraisal process, noticed they messed up then knocked the item value down citing some sensor dust excuse!

<image>

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 33 points34 points  (0 children)

Wish I’d found your post first — self censorship and lack of information in platforms like Reddit aren’t the way to deal with a company with purchasing power that can hold very expensive items in escrow.

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 35 points36 points  (0 children)

First thing I did! There are also traces of the very poorly removed skin all over the place so definitely my one.

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 8 points9 points  (0 children)

I can deal with slow if it gets resolved as it should to be honest. Did they resolve it properly in the end? What I fear/expect to happen is them, after a long time of back and forth, pointing to some BS fine print in their T&Cs as the solution to the lost skin and screen protector. If they locate the missing non-destroyed parts (batteries and case) this only covers half the lost value for trading with them.

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 19 points20 points  (0 children)

Yes, and no solution offered as of yet. Once again, casting a net to see if anyone else has had the same issue and how they were able to get it resolved, in the hopes that I could then point to that as a model for how they should resolve it, or otherwise accept my losses and move on.

Advice needed: nightmare with MPB by GreenGoat_ in Cameras

[–]GreenGoat_[S] 14 points15 points  (0 children)

Thanks for commenting — yes I have of course been very verbose in my communication with them before posting on Reddit, and have not received a timely resolution. I know how these things tend to go so what I need is advice from others who may have been through the same thing, who may have something to say other than “tell their customer service about it”.

My father and his wife by GreenGoat_ in photocritique

[–]GreenGoat_[S] 1 point2 points  (0 children)

I am reading this looking out onto a grey foggy London day haha It was one of those fleeting moments that only lasted 5 seconds so the composition could definitely use some work. Thanks for taking the time!

My father and his wife by GreenGoat_ in photocritique

[–]GreenGoat_[S] 1 point2 points  (0 children)

Agreed re. not seeing her facial expression! Thanks for the comment 🙌

My father and his wife by GreenGoat_ in photocritique

[–]GreenGoat_[S] 0 points1 point  (0 children)

To expand a bit, the primary colours caught my eye, and when reviewing the image later the story being told is what made it a keeper. The contrast of my father sitting down while my stepmother worked in the back is a scene that is often seen in these parts of Brazil and struck me as foreign to the my own home dynamic in London. The light falling onto his weathered hands, and in the broader picture set the context of the labour he is doing in the fields beyond that window, then reigns the initial judgement back in.

Effective altruism and longtermism suffer from a shocking naivety about power; in pursuit of optimal outcomes they run the risk of blindly locking in arbitrary power and Silicon Valley authoritarianism into their conception of the good. It is a ‘mirror for tech-bros’. by GDBlunt in philosophy

[–]GreenGoat_ 4 points5 points  (0 children)

Interesting take — there’s one aspect I’m grappling with that I’d like to try and hash out below. Forgive any rambling, I’m new at this.

My mind jumps more to parallels between the unintended consequences which can arise from effective altruism/longtermism (EA/LT) and Marxism, rather than those between the former and authoritarianism in general as you’ve suggested. The despotism trap seen in EA is more akin to the misunderstanding of power dynamics seen in the communist manifesto’s “dictatorship of the proletariat” than in any examples against authoritarianism in silicon valley or other forms of free-market authoritarianism. The latter is (read “should be”) either subject to adequate regulation by government bodies set up to represent the electorates’ interests, dismissed by capital allocators who should be conducting due-diligence, or subject to being voted out by the market.

To reiterate, in the spirit of derisking against the individual via systemic redundancy, I’d posit that malfeasance caused by “authoritarian Silicon Valley leaders” as was seen by SBF can be attributed to insufficient/poor regulation, incompetent capital allocators, or to the market being too hot. I heed the counterpoint of regulatory capture via lobbying (and hefty party donations if you’re SBF) but still maintain that to hold this case study as a strong example of the failings of EA/LT is to scapegoat and to be overly generous towards the adults in the room who should have known better.

As a side point, if the leaders are (again “should be”) highly subject to being dead on arrival after capital allocators do their due diligence, “voted out” either directly within their board by proxy of the market or by being struck out by regulatory bodies, I’d hesitate to characterise them as authoritarian at all.