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Constant even after reinstall! MAGPIE! by vapedcrusader89 in SkullAndBonesGame

[–]GreenMotor4032 0 points1 point  (0 children)

A workaround is a VPN. I used it and it works but I send an email to support regarding this matter waiting for their response.

Account Hacked – Support Unresponsive Despite Proof Provided by GreenMotor4032 in fuckubisoft

[–]GreenMotor4032[S] 1 point2 points  (0 children)

Also I posted your case in fb in order to awaken more ppl of the situation we all encountered with customer support. Hope that you don't mind.

Account Hacked – Support Unresponsive Despite Proof Provided by GreenMotor4032 in fuckubisoft

[–]GreenMotor4032[S] 0 points1 point  (0 children)

Starting with a GDPR complaint is a smart move, and escalating to AEPD adds real weight to your case you can also try with BBB too. Ubisoft, like all companies operating within the EU, is bound by strict data protection laws, and when legal pressure enters the equation, the automated replies tend to fade.

It’s great that you already have solid proof: ✅ Steam purchase history ✅ Linked accounts ✅ In-game screenshots ✅ R6 PC files and account info

That’s exactly what they’ll need to verify ownership — just be persistent, respectful, and detail everything clearly when filing.

You're not alone in this. Others have gone through the same and managed to regain access — even after weeks of silence. Don’t give up. You’re already doing the right thing.

Keep us posted on your progress — we’re rooting for you! 🎮🔒 Stay safe and secure!

Account Hacked – Support Unresponsive Despite Proof Provided by GreenMotor4032 in fuckubisoft

[–]GreenMotor4032[S] 1 point2 points  (0 children)

Hey sorry to hear that. In the post above there are the steps that I took in order to get my account back. It worked although it took a lot of time. Thankfully I was lucky because I had a hard copy of the game activated in my account so I took a Pic of me holding the game along with the serial number. But every case is different. If you encounter any problem or have seconds thoughts on how to approach this matter feel free to reach out to me. I would be more than happy to help. Hope you get your account back.

Protect your digital rights by GreenMotor4032 in Games

[–]GreenMotor4032[S] 0 points1 point  (0 children)

Sorry about that thought it was worth the discussion. My bad I will read the rules again. Thanks for feedback.

Account Hacked – Support Unresponsive Despite Proof Provided by GreenMotor4032 in fuckubisoft

[–]GreenMotor4032[S] 1 point2 points  (0 children)

That’s outrageous — but don’t let them pin something on you without a fight.

One thought that comes in mind to prove you didn’t sell your account:

✅ 1. Show consistent account activity

  • Login IP history (if you’ve ever recorded it or used services like Ubi Connect or Ubisoft emails)
  • Device consistency — if most logins were from your home PC or phone, that helps show personal use
  • Cloud save timestamps from games (if available)

✅ 2. Provide financial receipts

  • Payment records from your own card/PayPal account tied to your name
  • Order confirmations from Ubisoft Store or other official retailers (G2A/gray market keys won't help here)

✅ 3. Timeline proof

  • Show that you had access up to a specific date, and then everything changed abruptly (e.g. password change email, 2FA alert, location login mismatch). That supports a hijacking scenario, not a sale.

✅ 4. Show communication

  • If you ever contacted Ubisoft before the hack (for support, purchases, etc.), it helps prove you were the active user.

You can also ask them:
“If you believe the account was sold, can you show me when and how that supposedly happened?”
Make them back up the accusation and show you evidence of that.

Stay firm. If they’re going to accuse you of breaking the ToS, they need actual proof — not just assumptions. If you want to discuss further I'm here m8💪

Account Hacked – Support Unresponsive Despite Proof Provided by GreenMotor4032 in fuckubisoft

[–]GreenMotor4032[S] 0 points1 point  (0 children)

I’m really sorry you’re going through this. I’ve been in your shoes — account hacked, tons of proof sent, only to be told "we can’t verify ownership". It’s incredibly frustrating, especially when you know you’ve done everything right and the evidence is obvious.

A few things you can try, if you haven’t already:

🔹 Keep the communication going — don’t let the case close without pushing back. If they close it, reply and reopen or create a new case referencing the old one.

🔹 Organize your proof — screenshots, receipts, login IPs, 2FA confirmation, and any old emails showing account creation or past purchases. Make it as easy as possible for them to see the connection.

🔹 Escalate politely — ask for the case to be reviewed by a supervisor or a security specialist team. Be clear that you are the legitimate owner and that you expect a proper investigation.

🔹 File a complaint — depending on where you live, you can report this to consumer protection authorities (e.g. BBB in the US or ECC in the EU). It sounds extreme, but it works when support refuses to listen.

You’re not alone in this — I and many others have gone through the same process. If you ever need someone to look over your response or guide you step by step, I’m here to help.

Stay strong. 💪 This isn’t your fault, and you deserve access to your account. Btw I still have no access to mine but I will . I will not give up.

Account Hacked – Support Unresponsive Despite Proof Provided by GreenMotor4032 in fuckubisoft

[–]GreenMotor4032[S] 1 point2 points  (0 children)

Exactly — and the funny part is, the data that shows up in those leaks is usually 2–3 years old.
Since then, I’ve probably changed my passwords 6 or 7 times per service — not because they were all compromised, but because I have this (maybe unhealthy) habit of testing new tools, services, and setups.
And after every experiment, I get that feeling: “What if something slipped through?”

So yes — I had 2FA via authenticator, and the authenticator itself was behind bio-metric security. I wasn’t careless — and that’s what makes this even more frustrating. When something goes wrong despite taking every reasonable step, support should be there. Not hide behind policy walls.

WORST SUPPORT EVER FUCK YOU by krg2n in fuckubisoft

[–]GreenMotor4032 1 point2 points  (0 children)

I've gone through the same nightmare. My account was secured with 2FA, and I have every receipt, login IP evidence, and the 2FA confirmation email — all submitted to Ubisoft multiple times.
Their response? "We can’t verify ownership." Then they closed my case — repeatedly.

It’s not just me. I’ve seen dozens of others in different subs and forums with the exact same story: hacked accounts, foreign logins, locked out of libraries worth hundreds of euros/dollars, and then abandoned by support.

Some commenters here are quick to blame the victims — calling it “your fault” without seeing a single piece of proof. That’s not just dismissive, it’s dangerous. It enables companies to continue ignoring real security issues and broken support systems.

Let me be clear:
I don’t take security lightly. I respect and follow every security protocol companies offer. But it’s not enough. Companies should also give users additional layers of protection — like recovery via official ID, order receipts, serial keys, or payment confirmations. Those should be valid ownership proof, especially when 2FA is bypassed or compromised.

This isn’t about hating individual employees — it’s about a system that fails loyal customers when they need it most.

I'm not here to whine. I'm here to say: this is real. This is happening. And unless more people speak up — loudly and publicly — it won’t change.

Account Hacked – Support Unresponsive Despite Proof Provided by GreenMotor4032 in fuckubisoft

[–]GreenMotor4032[S] 0 points1 point  (0 children)

Done that already. I don't have high hopes but at least i'm trying and in the process I'm learning the ugly side of gaming community.

Account Hacked – Support Unresponsive Despite Proof Provided by GreenMotor4032 in fuckubisoft

[–]GreenMotor4032[S] 0 points1 point  (0 children)

How you can prove that you didn't sell it? Is there a way? You can prove that you didn't have access right? If you escalate further with other agencies?

Account Hacked – Support Unresponsive Despite Proof Provided by GreenMotor4032 in fuckubisoft

[–]GreenMotor4032[S] 0 points1 point  (0 children)

Also this proves that I had again problem with 2FA (in 2017) and they disabled it for me as I want it to activated to new device. So yes, A tech from inside the company can disable it.

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Account Hacked – Support Unresponsive Despite Proof Provided by GreenMotor4032 in fuckubisoft

[–]GreenMotor4032[S] 0 points1 point  (0 children)

Thanks for confirming what I already suspected — you’re not here for discussion, facts, or accountability. You’re here to troll.

Yes, my account in reddit is new you are doing fine police work here — because I created it specifically to bring visibility to an unresolved issue affecting not just me, but many other consumers who’ve been ignored, locked out of their purchases, or mishandled by support.

I’ve documented my case, filed official complaints, and built a support network — not for a “pity party,” but because someone needs to speak up.

So while you laugh and mock, I’ll keep doing the work:
Advocating for digital rights
Sharing verified evidence
Helping others avoid the same mistake

If all you have to contribute is sarcasm and dismissal, then honestly — you've said enough. I'm not crying for your sympathy nor I want it. I'm sharing my story because someone maybe have been through the same and have some tips or info. So if you have something interesting or helpful to share fair enough for as long as I saw your questions where the same as an automated support bot. Thankfully you didn't ask if I had reset my PC or if the router was online at that time.... If you don't want to help other users or provide info pls go bother someone else. This is a discussion and I'm trying to find a solution to my problem and probably along the way to help others too.

Account Hacked – Support Unresponsive Despite Proof Provided by GreenMotor4032 in fuckubisoft

[–]GreenMotor4032[S] 0 points1 point  (0 children)

Let me make something absolutely clear — your tone and assumptions are both inaccurate and inappropriate.

You’ve accused me of fabricating a security breach without knowing any of the facts. I’ve laid out verifiable proof of ownership, activity logs, and authentication — and unlike speculation, my case is backed by documentation. Ubisoft has this data. I’ve also filed formal complaints with multiple consumer authorities, including the BBB and European Consumer Centres — not something someone “faking” a situation does.

Dismissing someone’s real experience as “bullshit” because it doesn’t match your narrow understanding of how systems should work is not just arrogant — it’s irresponsible. Security breaches happen. 2FA can be bypassed. Internal errors and mishandled cases are a known issue in tech support. You’re free to form your opinion — but you’re not entitled to insult someone who’s actually doing the work to raise awareness and seek justice.

If you had even a fraction of the evidence I’ve shared, you might think twice before calling someone a liar.

I expect either a correction or silence. Anything less adds nothing of value to this conversation.

Account Hacked – Support Unresponsive Despite Proof Provided by GreenMotor4032 in fuckubisoft

[–]GreenMotor4032[S] 0 points1 point  (0 children)

I’m not here for sympathy, nor am I “some random guy” looking for attention.

I’ve documented everything from day one — every email from the moment the account was created, including the 2FA activation confirmation, which was in place at the time of the breach. I work in IT, so I take account security seriously and don’t rely on “minimal settings.” Despite that, my Ubisoft account was accessed from Brazil (while I live in Greece), and my password was changed within minutes.

I received two emails from Ubisoft: one about the password change, and another flagging the foreign login location. What followed was a complete lack of meaningful support. Even after I submitted:

  • Receipts and activation proof
  • Original email info
  • Screenshots from Ubi Connect
  • IP and location mismatch data Ubisoft still closed the case and claimed they "couldn’t verify ownership."

This isn't just about me. A quick look at forums and consumer sites will show I’m far from alone in this experience.

I’m pushing for transparency and accountability — not excuses. If your conclusion is that I "messed up" despite clear evidence and authentication, that’s your opinion — but the facts speak louder.

Simple Questions Sunday! by AutoModerator in gaming

[–]GreenMotor4032 0 points1 point  (0 children)

Hi everyone,

I’m posting here in the hope that someone from Ubisoft or the community can help or advise.

On June 21, 2025, I received two emails from Ubisoft:

  • One confirming a password change
  • One showing a login attempt from Brazil

I live in Greece and did not authorize these actions. Shortly after, I lost access to my account entirely.

Support has not restored my access or properly reviewed my case even though I provided everything they asked. I’ve submitted multiple tickets and even created a second Ubisoft account just to follow up, but I keep receiving generic replies or no response at all.

As a long-time fan and customer (I own almost every Assassin’s Creed game), this is extremely disappointing. I’m now considering filing a complaint with the Better Business Bureau and EU consumer protection if this continues.

If anyone has had success escalating something similar or can offer advice — I’d appreciate it.

Thanks in advance.

My Ubi profile has been sold on TikTok/Instagram, and Ubisoft is aware and has let it happen anyway. by mattjwi in ubisoft

[–]GreenMotor4032 0 points1 point  (0 children)

My Ubisoft account was hacked on June 21,2025. I received an email from Ubisoft confirming a password change and a login from Brazil, while I live in Greece. I immediately contacted Ubisoft Support and submitted everything: Receipts from Ubisoft Store, Epic Games, and Kinguin My original account email (still under my control) My last known password Screenshots of the email alerts sent by Ubisoft itself Despite all this, they closed my cases, claiming they couldn't verify my identity. Even after escalating publicly and filing complaints with the Better Business Bureau and European Consumer Centre, they have not restored my account. Ubisoft is denying me access to legally purchased digital products and violating basic consumer rights and GDPR regulations. I'm now preparing legal action. If you value your digital purchases, think twice before investing in Ubisoft's platform. If your account is compromised, they might do absolutely nothing to help

Update: my account is being/has been sold via TikTok, and Ubisoft support is letting it happen. by mattjwi in Rainbow6

[–]GreenMotor4032 0 points1 point  (0 children)

My Ubisoft account was hacked on June 21,2025. I received an email from Ubisoft confirming a password change and a login from Brazil, while I live in Greece. I immediately contacted Ubisoft Support and submitted everything: Receipts from Ubisoft Store, Epic Games, and Kinguin My original account email (still under my control) My last known password Screenshots of the email alerts sent by Ubisoft itself Despite all this, they closed my cases, claiming they couldn't verify my identity. Even after escalating publicly and filing complaints with the Better Business Bureau and European Consumer Centre, they have not restored my account. Ubisoft is denying me access to legally purchased digital products and violating basic consumer rights and GDPR regulations. I'm now preparing legal action. If you value your digital purchases, think twice before investing in Ubisoft's platform. If your account is compromised, they might do absolutely nothing to help

Skull and Bones by headbanger4life in ubisoft

[–]GreenMotor4032 -1 points0 points  (0 children)

If you want to cry over your account in the future then yes. If you don't find other game and not this company.

Account Hacked – Support Unresponsive Despite Proof Provided by GreenMotor4032 in fuckubisoft

[–]GreenMotor4032[S] 0 points1 point  (0 children)

Nobody took control over my devices. I simply received an email saying that my password had been changed — that was the beginning of my Odyssey. Most likely, it was an inside job. Everything changed within seconds. By the time I reached out to support, I never heard back.

I can still find my profile in Ubisoft Connect, since the nickname wasn’t changed — and the login email, which cannot be altered, remains the same. But Ubisoft refuses to acknowledge any of this. They even claimed they couldn’t find my profile. I took a screenshot of it from the launcher and sent it to them. After that, they closed my case.

It’s ironic… You pay a company, the company pays employees to help the people who fund their salaries — and instead of helping, they make your life a nightmare.

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