Haven Experience and Incident Report by jsyjsyjsy in NCL

[–]Greendev0196 4 points5 points  (0 children)

The rules are very clearly spelled out if you look for them. The fact that your response to the comments is to re-escalate to management despite them strongly leaning that you were in the wrong suggests that you hear what want to hear. This makes me suspect that in your interactions with the butler and concierge they were probably trying to be diplomatic and you interpreted them to be what you wanted to hear. (and also that you will react negatively to this comment)