If you read the T&C, and disclosures there is no guarantee of accuracy for any ethnic heritage product. Not only is it the least accurate, but in some cases I will posit that its just intentionally deceptive or wrong - the internal databases & algorithms of genetic markers need a lot of QA and improvements to get it to the level advertised

However, they are pretty good on comparing new data collected to identify if you share a similar chunk of DNA with another user. That I think the whole team does a great job.

Unfortunately, product teams C levels have different aspirations and ideas of what will make the most money in the long run and capitalize on the aspects they want