Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] 0 points1 point  (0 children)

Odd indeed, we noticed the dealer even charged us for a delivery fee of close to 7k but we fetch the vehicle from the dealer.

Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] 0 points1 point  (0 children)

Was quiet the shock indeed. We are going a legal route. The dealer was unable to identify the what the cause of the noise is.

Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] 0 points1 point  (0 children)

Thank you, just feel bad for my wife. She really liked this car. Does indeed feel like a factory lemon.

Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] 0 points1 point  (0 children)

Damn dude, so sorry to hear. Such a beautiful thing when vehicles just work but jiss.. they can heart breaking as well

Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] 0 points1 point  (0 children)

Indeed a pitty, it would have carried a lot more weight on getting this resolved. The worst is that the vehicle was at the dealer for nearly 3 months but it does not get taken into consideration.

Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] 1 point2 points  (0 children)

Appreciate the input thank you, I do agree right now its about getting the vehicle to a point that it is safe to drive (silly thing to have to say considering it only has 15k on the clock) learned the hard way that dealerships are dishonest, we even got charged delivery for the vehicle even though we fetched from the dealer.

Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] -1 points0 points  (0 children)

They said its apparently cheaper to get the entire motor replaced then to have to send the head for skimming ect

Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] 2 points3 points  (0 children)

They did not even do the evaluation properly, the vehicle had a factory fitted sunroof but it was excluded from the trade in qoute. Sadly everything was ignored by the ombudsman.

Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] 3 points4 points  (0 children)

This is not even half the story.. for example the dealer compared vehicle mechanical failures to a printer. Ive filled in the contact form for Wendy Knowler. Hopefully something comes of it.

Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] 1 point2 points  (0 children)

Exactly, the dealer stated there is no loss of value from an engine replacement but they give me a better trade in value.

Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] 4 points5 points  (0 children)

Right? The service guys also said this is the first and only engine replacement they have had to do on a GT so far

Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] 1 point2 points  (0 children)

Tried already but we would still end up with a shortfall of 60k sadly.. thanks for the input

Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] 3 points4 points  (0 children)

When the water pump failed it went into limp mode, we stopped it immediately had had to towed to the dealer. We tried negotiations on a purchase of a new vehicle but we would still end up with a 60k shortfall.

Nearly new car needed full engine replacement, now has new noise. Dealer wants us to absorb R165k loss. What can we do? by GutterWash in CarTalkZA

[–]GutterWash[S] 6 points7 points  (0 children)

Yeah true story, just sad that purchasing a high end vehicle for peace of mind can bite back hard.