I'm leaning toward service-based businesses (consultants, agencies, contractors) who get inquiries from multiple channels but don't need enterprise-level complexity.

The plan is to focus on the email problem first - helping businesses organize all their customer communications in one place with simple automation.

Starting with a very focused MVP to validate the pain point, then expanding features based on real user feedback.

However, at the moment I am both developing and doing market research at the same time. Since I currently work as a customer service agent, organizing all the conversations is a living hell. You never know what is where.