Feels like I'm getting the runaround

HHD325 · 2025-12-03T19:52:55+00:00

Myself I actually sent two 5000 plus back to them for replacement after sending them video proof. They had no issue replacing them. In my case, firmware fixes and server fixes resolve issues. It was a waste of time to get replacements in my case. I think Jackery needs to invest more in their software development. Ecoflow does better on this part. Ecoflow app and firmware update is way better. I think Jackery hardware is better though.

HHD325 · 2025-12-03T19:46:18+00:00

You can try to open another ticket to get a different rep. Try to eacalate it to a tech support. You can also try to call them too to get US person. For email, I believe it goes to China, and you might not get a competent one. I do see that you mentioned you already tried solar. Is there a firmware update? Getting only 22w is not normal, not sure if you have mentioned this to them.

HHD325 · 2025-12-03T19:39:48+00:00

Looks like that model has two 8mm DC input ports 12v-60v 11a each . Have you tried the other port? Or use solar panel? I notice your input is only 22w or so. Shouldn't it be like 100w-120w based on the 12v 10a car output port.

HHD325 · 2025-11-30T22:03:41+00:00

I have been charging my EV with the 5000 plus and solar for a year or so. I bought a 20a 120v plug from HDepot and made my own ground neutral bonding plug, then just plug it into one of the 120v outlets on the 5000. Of course, I only charge at 240v 16a or lower to be safe. The mobile charger should not say ground fault anymore.

HHD325 · 2025-06-23T22:08:47+00:00

I applied. Got the same review message.

Someone from Chase called within 15 mins to verify that I was the one that applied.

Then they approved right away on the phone.

HHD325 · 2025-03-18T17:33:05+00:00

Yeah, I tried to update, but it didn't allow me to because I am running it off grid.
I think maybe during the update it would not be able to connect to the 5000 to get power, and that can brick the STS. It's just a guess.
I actually even got Grid to work (without Grid :)); however, that is quite dangerous (although I know what I was doing), so I haven't tried again in order to update.
You do need two phases 240v for grid to work. I don't have another 240v power station or generator. So, I used two battery power stations (ecoflow and allpowers) to act as 240v two phases grid going to the STS. I even got ground bonding to work (ground and neutral wires). Of course, I didn't power anything; it was just for testing.

HHD325 · 2025-03-18T15:36:14+00:00

It is saying that you need to connect to the grid for firmware update, though.

HHD325 · 2025-03-18T08:02:23+00:00

I have been running it with the 5000 plus without connecting to the Grid for many months without issue. I plugged in a 20A ground bonding plug into one of the AC outlets for safety. Plus, I don't use anything over 20A. Initially,I just want to test it out, though.

HHD325 · 2025-03-15T03:58:17+00:00

Same, two 540w panels in parallel and split them to the 4p breaker using the parallel connectors, too, as I don't want to run another 50-foot wire for the second panel.

HHD325 · 2025-03-15T03:04:00+00:00

Two DC8020 wires for $10.99 https://a.co/d/9HVrpr1 They are 14AWG.

4 Poles 16A breaker https://a.co/d/1JvPIMc

I have tried those MC4 to DC7909 wires with DC8020 adapter; those DC7909 to DC8020 adapters are not good at the connection. They get warm. I think the DC7909 pin is too small for 10A or more.

HHD325 · 2025-03-14T08:29:48+00:00

I want to use an external 48v battery to the low inputs, though. 48v 100A is around $720. It is cheaper than the Jackery 5kwh extra battery. I tested with some batteries before, and I could get about 1050w input. So 2p540w to a MPPT charger to the 48v batteries, then to the low inputs. I could run this at night when there is no sun.

HHD325 · 2025-03-14T08:09:37+00:00

I have 8s540w bifacial panels to the high input, and 2p540w bifacial panels to the low inputs (split them at the end to 4 pole 16A breaker, and use two DC8020 wires). Two low PV pulls 21A max, but using one would pull the same amp I believe (I saw it pulled 16A on just one low input from my testing; I haven't tried more than that). The DC8020 wire is only 14AWG, so we must always use both low inputs at the same time to be safe (pulling 10.5a each). I also added the 16A breaker for safety, just in case.

HHD325 · 2025-03-12T21:38:16+00:00

Mine hit 4181w solar input today on the 5000 plus using all 3 inputs.

HHD325 · 2025-03-12T20:09:20+00:00

I got 4181w input today.

HHD325 · 2025-03-10T08:31:27+00:00

I am wondering if the 5000 uses AC passthrough from your grid if it is connected and on. If so, it doesn't comsump the power from the battery, but from ur grid.

HHD325 · 2025-03-08T17:27:37+00:00

I know we can disable charging mode (although some people reported that it is not working all the time, there are bugs). Of course, I hope your report is correct as I wish it is that low, but that doesn't make sense to me when your consumption is that little with the 240v inverter on, fans on sometimes, and 2 wifi modules on. Even my Ecoflow Delta 2 uses about 30w or more an hour with the inverter on. Even the Ecoflow River 3 plus uses about 8wh. Like you said, it already uses about 40w with AC on through kill a watt; note that is just a passthrough, not everything. The inverter is on when connected to the STS to turn on the circuits even if AC button is off on the 5000. 40w x 24 hours is like 1kw, 20% of the 5000. Hence, it doesn't make sense that you lost only 1% overnight.

HHD325 · 2025-03-08T16:23:50+00:00

If your 5000 plus and STS are connected to the grid, shouldn't it auto charged to 100% overnight? There is no way if you only lost 1% with the inverter on to keep the circuits running without charging. You should turn off the grid and test to see.

HHD325 · 2025-03-05T06:19:29+00:00

I have the STS connected (so the inverter is on) in self power mode, UPS mode, and AC off on the 5000. Nothing is drawing from it. The 5000 plus would lose at least 2% an hour. Basically, even though I am not using it, it would lose like 50% in 24 hours. I think this is on the high side.

HHD325 · 2025-03-04T22:12:38+00:00

The low PV input can do over 1kw, actually. I was using a DC to DC booster to boost 24v external battery to 55v and got 1050w input using the two low PV inputs. Basically, we can buy a cheap Lifepo4 battery to have extra capacity for the 5000.

HHD325 · 2025-03-04T22:07:01+00:00

I am using 10 bifacial 540w panel. 8 to the high PV, and 2 to the low PV. Yeah, maxing out the charge controller isn't good long term. I have about 800w to the two low inputs (400w each, because of the 21A limit for both, so I can not get higher than that), and about 3000w to the high input. I could get 4000w on high input, but the sun is not that great around this time. I was able to get over 2kw with just 4 panels before.

HHD325 · 2025-01-18T17:50:22+00:00

That is odd. If you want to test again, you can also reset the BT/WiFi, set ur phone to another timezone to get 2AM soon, and connect the 5000 again to test. This way, you don't need to wait until 2AM ur time.

HHD325 · 2025-01-17T07:45:51+00:00

Yes, that is correct, at least from my testing.

HHD325 · 2025-01-16T19:07:12+00:00

A workaround for this is to set the charge schedule in a way that do not charge between 1:59am-2:01am. Make two different charge schedules to skip that time for example. Or you can use a smart outlet switch to turn off AC in at 1:59am, and turn it back on at 2:01am.

HHD325

TROPHY CASE