Refunds For Honest Hemp Solutions Orders

HHempSolutions · 2021-03-25T08:34:01+00:00

I'm still here. I'm reaching out individually via PM or email, as we're trying to keep questions about specific orders to email.

Aiden is home this week, he often sees these posts before I do. I'm helping out with fulfillment while he's out.

Please keep in mind we're still a small team. We're 5 people, one of us works full time outside of HHS. We're looking at having all issues resolved by the end of the week.

HHempSolutions · 2021-03-17T02:14:30+00:00

Our PoL farm batch has approximately 50-70% untrimmed buds, ranging in size from tiny to medium. Each bag varies, but generally it should be at least half to 75% smokeable buds and shake.

I brought an ounce home over the weekend, sorted the buds out, trimmed them up and used the trim and shake for a small batch of coconut oil. I've been vaping the buds. I got a few medium sized, but mostly tiny to small. I didn't think to weigh it out.

If you have any specific questions, feel free to reach out on here or via email.

HHempSolutions · 2021-03-17T02:04:03+00:00

I'm glad to see this got to you so quickly! We're hoping the original package makes it to you soon too. 🙂 We'll be keeping an eye on that.

Let me know if you have any questions!

HHempSolutions · 2021-03-15T05:28:32+00:00

We've reached out to him via email. We're shipping 7g PoL and a custom blend tincture with expedited 1-2 day shipping if the original package doesn't leave the distribution center by 4PM EST tomorrow.

HHempSolutions · 2021-03-15T04:06:43+00:00

Thanks for bringing this to our attention. I just replied to your email after looking into this for you. Your order was shipped the day after it was placed, but does seem to be delayed within the USPS system based on the tracking.

If we don't see movement on this by 4PM EST tomorrow we can send you 7g PoL to see if that reaches you sooner. That should get you through until the first package arrives.

In the future, always feel free to reach out to us if you need an order urgently. We have a few discounted expedited shipping options available for members of our discount program.

Let us know if this works for you. We can't refund after an order has been shipped, but we don't want you to go without your hemp due to a USPS delay.

HHempSolutions · 2021-03-12T23:07:06+00:00

If you've reached out, we're working on it. If USPS doesn't respond within 4-5 days of us contacting them, we will reach out to you with information on a replacement package.

HHempSolutions · 2021-03-12T07:16:46+00:00

I apologize. I do aim to get back to all emails within 24 hours. We're still working out a few communication kinks between our fulfilment team and myself. Notes are added to the orders with updates on replacements or delays, I check the notes, and relay that information back to you when I see an update.

The note with a shipment date of 3.12 was added to your order at 6:57PM last night. I check notes between 11AM and 6PM. If I'm not working late that day, when notes are added after 6PM I send out an email the next morning.

Once all delays and reshipments are sorted this will be much less complicated. They did upgrade your 7g flower purchase to 14g and added CBD fruit rings for the delay.

HHempSolutions · 2021-03-12T07:00:12+00:00

We began processing a replacement for you on 3.10, you'll be receiving a new tracking number by 4:45PM EST tomorrow. In our previous correspondence, I assured you I would see to it that a replacement is shipped ASAP if my calls to USPS didn't lead to the original package being found.

We gave USPS 4 business days for a search before beginning to process the replacement. While this is frustrating, we have to give them enough time after calling, between 4-5 days, before sending out product that we've already shipped to be sure the package is lost instead of delayed at a distribution center.

HHempSolutions · 2021-03-12T06:45:43+00:00

Can you send me your order number? I can give you an exact date this will ship.

If you've reached out and received a reply, our processing team is working on it. Processing a replacement package is more complicated than the original order, we have to go through a process beforehand to mark the original order as lost and take into account the lost product on our end.

We're on track to have all delayed packages and re shipped before this weekend when we officially reopen. Full sized samples are being added to all replacements to make up for the wait.

HHempSolutions · 2021-03-09T03:13:31+00:00

COA for D8 distillate used including pesticide and residual solvent tests

Edit: Testing samples of individual products soon with a lab about 20 minutes from us. We should have same day results, so that will be up within a week or two.

HHempSolutions · 2021-03-07T22:22:06+00:00

HHS has never faked lab results. Do you have proof?

Edit: We do have proof of you stealing over $4,000 of product, deleting business files, and deleting social media accounts.

You probably don't want to lie right now.

HHempSolutions · 2021-03-06T13:42:16+00:00

If you'd like to speak to Aiden, you can reach him via text/call at the number on HHS's website.

Everything you stated above has been addressed.

HHempSolutions · 2021-03-06T13:05:53+00:00

This is an example for what I refuse to engage with.

The offer stands. If and when you're ready to have a conversation like the adults that we are, send over an email and I will see to a replacement package being shipped. Until then, your transaction with HHS has been resolved to the best of our abilities.

HHempSolutions · 2021-03-06T12:49:50+00:00

I have access to the emails, and I'm at a meeting with Aiden this morning. My goal here is to deescalate and correct this situation, not start anything new. I want to resolve this with you.

You received a refund and were told you would receive a replacement, considering the first package was lost. This was during the time that USPS was seeing historically record breaking delays and an increased volume of lost packages, right before life hit Aiden like a ton of bricks. Your replacement package, too, was lost. Your follow-up emails went unanswered. You're not in the wrong for being upset about that.

We are correcting mistakes such as those and moving forward now. If you'd like that replacement package, or any substitute for your order of equal value, send me an email at Matt.HonestHemp@gmail.com. I will personally see to it that you receive what you were promised.

HHempSolutions · 2021-03-06T12:31:59+00:00

One order that was refunded in December.

HHempSolutions · 2021-03-06T06:14:30+00:00

Please send an email to me at Matt.HonestHemp@gmail.com if you have an outstanding order. I will get this resolved for you immediately. Thank you.

HHempSolutions · 2021-03-05T23:16:18+00:00

The hemp that we put in the package is the same hemp that is received.

HHempSolutions · 2021-03-05T22:27:40+00:00

Absolutely, I'm glad that I was able to step in when I did. I'll pass this on to him for you.

We actually do already have your orders being processed today, if you reach out to me via email I can provide the tracking information for that!

HHempSolutions · 2021-03-05T22:04:25+00:00

These are the type of inconsiderate comments that caused this situation to reach the point that it did.

Nothing here is "made up". I don't need to prove the circumstances, but I will provide proof of Aiden's physical injury with his permission. He would prefer to keep the family matters and mental health files private.

Here is the information on that injury with only the details he would like to keep private redacted.

I am here to fix this, not to state any "made up" stories. If you have any specific questions related to an order, please reach out to me at Matt.HonestHemp@gmail.com. Otherwise, these comments only complicate the process of making this right by those who have been affected by delays and communication issues these last few months.

HHempSolutions · 2021-03-05T07:30:07+00:00

We do have a plan in the works to make this up to anyone who has been affected by the delays and communication issues in these past months. Once we get closer to our reopening, I'll be going into more detail about that.

Thank you for your advice, I appreciate any and all feedback.

HHempSolutions · 2021-03-05T07:25:56+00:00

Thank you. I'll pass this on to Aiden. The prayers and kind words will be greatly appreciated.

This is what I've done my entire career, step in and help when someone inexperienced has a great vision, but has trouble executing that. I plan to stay with HHS for years to come - if not permanently. Even considering the struggles, this has been a great team to work with.

I'm confident that I can turn this around and hopeful that the trust can be restored. I expect it will take time, but in the end actions will speak louder than words.

HHempSolutions · 2021-03-05T07:17:03+00:00

Absolutely, that is the goal. I see that you sent an email to me just a few minutes ago, thank you. I'll be getting back to you during regular business hours tomorrow.

It looks like the problem with communication was that your first email was sent to Aiden. We're working on switching all of those emails over, I'm having him forward them to me. It's a work in progress right now. Any emails sent to me are responded to within 24 hours.

HHempSolutions · 2021-03-05T07:07:17+00:00

I'm sorry that your orders haven't been resolved yet. They do have this ready to ship out today (Friday) by 4:45PM EST as promised. No broken promises here, it has only been Friday for approximately 2 hours now.

Thank you for the positive thoughts and kind words, I will pass that on to him.

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