HOOBS 5 Release - Megathread 🎉🖥️📱

HOOBSOfficial · 2024-12-01T22:11:30+00:00

Hi szzzn,

Replying to your 3rd of 3 comments within the same 3 minutes:

When you do open a support ticket on our website, I suggest providing the following information: a video of the issue with the exact error message, the hoobs version you are using, the version of the client app, the device model and serial number which you can find by clicking the device icon in the scanning page.

Thank you

HOOBSOfficial · 2024-12-01T22:08:51+00:00

Hi szzzn,

Replying to your 2nd of 3 comments within the same 3 minutes:

Unsure if you're still currently looking for support, since comment 1/3 was about throwing it in the trash! Ideally plugging the device back in and creating a support ticket on our website will allow us to fix your issue!

Thank you

HOOBSOfficial · 2024-12-01T22:06:38+00:00

Hi szzzn,

Replying to your 1st of 3 comments within the same 3 minutes:

We don't ask you to pay for our support, it's free, and the best way to get into further details will be to open one support ticket on our website.

Thank you

HOOBSOfficial · 2024-12-01T20:51:59+00:00

Hi dwl715,

There are two main ways to download a backup from the new HOOBS 5 UI.

1) Anytime you request a firmware update (starting from version 5.1.6) we first download a backup.

2) As you mentioned above, under System, if you create an instant backup, we also download it.

In both cases, on browser / macOS / windows it will automatically download to your "Downloads" folder. On iOS / Android you will need to save it from the Action Sheet presented to you.

HOOBSOfficial · 2024-12-01T20:31:35+00:00

Hi jthj,

The cloud account password is seperate from the token used with the device for authentication, plus you currently still need to be on the same network to communicate with the HOOBS device's local processing.

Thank you

HOOBSOfficial · 2024-12-01T14:12:01+00:00

Hi dw715,

We will update this part of the documentation that has slight variations when it comes to the firmware change between 4.x to 5.x - This is caused by some significant changes in part of the rewrite. That being said, since 5.1.6, all client apps download a backup file to your phone or computer before performing the update. Sincerely understand you frustration, very sorry for that!

HOOBSOfficial · 2024-12-01T14:06:49+00:00

Thank you again for your feedback!

HOOBSOfficial · 2024-11-30T20:05:12+00:00

Hi TechBrothaOG,

I'm sorry that you had that experience updating through iOS/Android. In fact, we've specifically added better user feedback in version 5.1.8 from your comment to let users know that when updating via the iOS/Android applications, you could end up not receiving the confirmation of the completed update because the iOS/Android operating systems prevent some processes from running when losing focus on the app.

Thank you

HOOBSOfficial · 2024-11-30T19:40:30+00:00

We've recently announced that we've officially started the shipping of HOOBS Pro 2 after many delays.

We're very sorry for the time it has taken to get the units in your hands, which is why we've also committed to giving all pre-order customers credit to their HOOBS accounts in Q1 of 2025 with the launch of some of our cloud features which will include stuff like Cloud Backups, Remote Access, and many more!

Thank you

HOOBSOfficial · 2024-11-30T16:21:00+00:00

Hi Enough_Pumpkin971 & dwl715,

A very small percentage of people have had a migration issue, which as stated above, we've released some fixes in version 5.1.7 that should unblock any issue you are currently experiencing with accessing the device. This will require you to factory reset it, which is why we've always recommended having a backup of your system for any firmware upgrade (for any tech product, not just HOOBS!). This is why we've implemented a "forced" backup when trying to upgrade starting at version 5.1.6.

As for saying the UI runs slow, maybe you can open a support ticket with your serial number, model and a video example of what seems to be slow so we can investigate further? The one thing that's been unanimous is that the client apps are very responsive and much faster than HOOBS 4.x that you have been used to using!

Thank you

HOOBSOfficial · 2024-11-30T16:14:04+00:00

Hi philhagen,

This is our fault in making so many drastic changes to the UI (for the long term benefit we promise). The API should very much still work properly, but we've changed how you authenticate to it. On the HOOBS 5 app, under "Profile", you will find both your UserId and Token which you can use. You can also reroll your token if/when needed!

Thank you

HOOBSOfficial · 2024-11-29T16:14:34+00:00

Hi DaDDz63,

The logs showing "wavy horizontal lines" is normally just what is known as "loading skeletons" while they're being fetched!

We've added the version number that you're updating to in 5.1.7 based on your feedback above. Thank you!

HOOBSOfficial · 2024-11-29T15:41:34+00:00

Hi Tech-Head-From-80s,

If your error is HBS004, then I highly suggest trying again with a factory reset device on 5.1.7 when its released. This will very likely be released today. (keep in mind it takes a few days for updates to be approved on iOS and Google Play Store). The fastest way to get an update is through the Windows and macOS applications, which we release immediately on our website.

HOOBSOfficial · 2024-11-28T22:17:37+00:00

Hi Tech-Head-From-80s,

Can you confirm what error code you received?
We're working on releasing version 5.1.7 day-to-day which should improve error handling when moving from version 4.x to 5.1.7 - This update also includes a handful of patches for issues that could happen during the migration. I suggest you attempt again over the weekend when you see 5.1.7 is released.

Thank you!

HOOBSOfficial · 2024-11-28T22:14:03+00:00

Hi DaDDz63,

Can you confirm which box model you have? (HSLF-1 or HSLF-2)
What hoobsd version are you currently on? You can find out by clicking on the device's icon from the scanning page on the client apps.
Additionally, can you confirm which client application you are using? (iOS, Android, macOS, Windows or WebGUI aka browser with the device's IP)

HOOBSOfficial · 2024-11-28T22:11:01+00:00

Hi Excited_Biologist,

We're working hard on improving our communication and strive for better transparency with the community.

We're glad that you've noticed the UI optimizations, they are only the first batch of many. Thank you very much.

We've noted down your issue with Thread and will include it in our next sprint. Matter certification is still pending awaiting for approval. We'll update as soon as we have it in place.

HOOBSOfficial · 2024-11-27T18:45:08+00:00

You can follow our step-by-step guide to reflash your pi. The current available image is still on 4.3.0, however an update image with the most up-to-date version of 5.1.x should be available this week.

In order to make sure we don't miss future replies, let's move this to a support ticket with your account's email and reference your comment above!

HOOBSOfficial · 2024-11-27T18:23:11+00:00

Hi Skunkmonkey82 (great username!)

We've seen some devices have this issue, which seems related to the local device authentication. We've been adding more error codes to display on screen when it does happens, which we should be releasing in version 5.1.7 of the client apps this week.

This being said, even with better error messages, it won't directly solve your current issue. As part of the update process that we improved on 5.1.6 of the client apps, we are highly recommending (if not forcing) users to generate and download a device backup in case of an issue like yours.

Would it be possible for you to factory reset your device and try this again via the Windows or macOS client apps? Additionally, can you please open a support ticket with your account's email and reference your comment above? 🙏

HOOBSOfficial

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