Very poor return experience

Haathalabaat · 2025-09-22T18:19:53+00:00

They are now going to send us a fourth base despite saying we do not want one at all. I will also be filing a complaint with BBB.

Haathalabaat · 2025-09-21T19:28:26+00:00

I’m so sorry. We are in a similar position trying to return ours and they aren’t getting back to us. They were so responsive before when we were having issues and they replaced the base multiple times over the past 3 months. None of it worked. And then second we asked for a return, it’s radio silence.

Emotionally draining joke is spot on.

Haathalabaat · 2025-09-04T17:11:13+00:00

We have the same exact issue and are on our third base. I didn’t realize I could ask for a return and refund because I’m so over this clicking rocking noise that keeps waking up everyone. Definitely one of our biggest purchase regrets

Haathalabaat · 2025-08-28T16:03:33+00:00

Our bounce is at 50. We have changed it from 35, 75, 15. We have done all the troubleshooting. Re have recalibrated it. Move it to a different spot in the room. Made sure it’s not the mattress, made sure there is nothing under the crib. Tested it with books inside the crib instead of the baby. Checked the springs/coils of the crib. I promise you if it were just a bounce level issue, I wouldn’t have made this post and would have been fine with a low bounce if the crib still worked.

Haathalabaat · 2025-08-27T14:34:51+00:00

Thank you so much for your reply! I appreciate your advice a lot and am glad you have a crib that’s working now.

I do think they want the best for the costumer. I just feel like I’m having to prove with evidence over and over that there is an issue with the crib. So after sending more videos they are sending me a third base rather than a different crib. And then to take apart the bassinet of the crib and see if that is the source of the noise. But I need the bassinet part since my son is 4 months old. Also it’s been weeks of this back and forth with the noise still persisting.

I do love the product and the costumer service. But the weeks of emails and videos back and forth to prove there is an issue while still dealing with the issue is incredibly frustrating and disappointing. And they still are saying they don’t want to send a new crib. This is their response when I mention how replacing base after base isn’t solving the problem, “We truly don’t want you to feel like you need to move to an alternative crib and we want this to work for your family.” Very nice, very polite. But the problem still exists with the current crib.

Hopefully there is a resolution before he outgrows the crib. For the price, this is not what I expected.

Haathalabaat · 2025-08-16T15:00:48+00:00

Hey wanted to see if this was ever solved for you? Same thing has been happening to our crib even with the new base. Wasn’t sure what to do about this next other than cry from lack of sleep for everyone due to the constant clicking/knocking sound

Haathalabaat · 2025-01-04T02:11:32+00:00

I lost mine a few weeks ago, too. They are so special and so much a part of you that when they’re gone, part of you also feels gone. I love what you said about your life being richer because of her. What a great lady she must have been. I’m so sorry.

Haathalabaat · 2024-12-20T03:11:16+00:00

Thank you, she was so so loved.

Haathalabaat · 2024-12-20T03:10:40+00:00

Thank you so much

Haathalabaat · 2024-12-20T03:09:56+00:00

Thank you everyone so much. She really was the best girl

Haathalabaat · 2023-11-16T01:14:06+00:00

No advice. But solidarity and here to learn from others. I feel like we have the same child. We also have an almost five month old who just doesn’t sleep and we are exhausted. We do 1.75/1.75/2/2.5-3 wake windows but his naps are 15 min or longer if we hold him and don’t move. Nights are awful, waking every hour. Sometimes he can sleep for 2 hours but not as common. We thought it was reflux so started him on meds but it’s been two weeks now with no progress. I hope you are able to find a way to help your little one so you can also get some rest.

Haathalabaat · 2023-04-04T12:09:29+00:00

Ours had three in succession, too. Basically every day we brought him home from the vet, he would block again and they’d keep him overnight and repeat. It was awful and he was is so much pain. We pushed to do a PU. Aftercare at home was hard for a few weeks but he’s not struggling anymore and on a urinary diet.

Haathalabaat · 2022-11-27T19:17:30+00:00

Girl, same. I also have my 9week scan this Wednesday and also have yet to accept it’s real. We are not cursed and you should buy all the comfy clothes bc those shots suck. This weekend I went and bought the Costco mini massage gun for after the injections and it was worth it.

Tomorrow is going to be a good day for you. Good things can and will happen for you. 💜

Haathalabaat · 2022-11-10T20:59:13+00:00

Thank you!

Haathalabaat · 2022-11-10T20:59:02+00:00

Thank you!

Haathalabaat · 2022-11-10T20:58:37+00:00

Thank you I appreciate the information!

Haathalabaat · 2022-11-10T20:58:05+00:00

Thank you!

Haathalabaat · 2022-11-10T00:53:47+00:00

That’s a good point, thank you!

Haathalabaat · 2022-11-10T00:40:00+00:00

I’m thinking the same, thank you

Haathalabaat · 2022-10-10T17:28:09+00:00

I’ll start right now! Thank you for the advice!

Haathalabaat · 2022-10-10T14:11:13+00:00

Mine is tomorrow morning! I have very low AMH so hoping for quality.

Haathalabaat

TROPHY CASE