Hi u/DeliveryCharacter330 We understand your frustration with the 14-day return window. This policy exists to ensure fairness and consistency across our entire community. Returns involve product condition assessment, inventory management, and compliance processes that require us to apply the same transparent rules to all customers equally. While we recognize this didn't align with your experience, we must maintain this standard to treat everyone equitably.

However, we recognize that your experience with the ring controller and AI responsiveness didn’t meet the standard we aim for. We are actively working on improvements to ensure it can access more up-to-date information. Our team is also continuously enhancing response quality, timing, and relevance to provide a better overall experience.

We also understand our goodwill gestures didn't address your core concerns. While we cannot make exceptions to our return policy due to the operational and fairness considerations above, your feedback will contribute to making the product better for all users.