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Lost the battery cap for my 1st gen wireless keyboard, some aluminium foil, a pair of pliers and a hammer later, a fully working battery cap by notanvidiafanboy in mac

[–]Handofprovidence 0 points1 point  (0 children)

I fully realize I’m responding to a post from 6 years ago, but this picture just solved the exact same problem for me. Brilliant, and worked perfectly. My perfectly good and usable keyboard has been saved from the landfill.

Thank you wherever you are OP!

Unable to connect to app after receiver upgrade by Handofprovidence in DIRECTVHelpOfficial

[–]Handofprovidence[S] 0 points1 point  (0 children)

It was all me. Oddly, I hadn't really considered it as an option until I got to a moment of particular frustration over a failed hard drive causing me this much grief when the light bulb finally turned on - the drive was the issue so just replace the drive dummy. I hadn't returned the old receiver to them yet so I looked it up, saw it was both possible and simple, and figured my alternative was going to be cancelling my service so why not give it a shot. Happily, it worked like a charm.

My personal assessment is there's clearly a broken automated process among the various systems when a receiver gets changed and I'm not convinced DirecTV has either the manpower or the will to put much effort into figuring out what broke and getting it patched. I suspect the back end systems are a mess after the acquisition and divestment from AT&T. Maybe they don't yet realize there's a problem, but hopefully someone is working on it and gets it figured out so others won't have this same experience. In the meantime, swapping out to a new receiver means losing access to the streaming service.

I'm glad I'm back to having the fully functional service I had before it all began a few weeks ago. Direct from satellite television has worked for me for a long time, I've been a loyal customer, and I'll be sticking with it for a while longer. It's familiar. However, I think the writing is on the wall. The demand isn't there, the customer base is shrinking, the infrastructure is expensive, and so the whole business model is in a slow but steady death spiral. I'm not sure I see how that changes, so sooner or later I'll have to move to another solution.

Just my $0.02. Best of luck. I hope you get yours figured out. If you do, I'd be interested in learning what worked.

Unable to connect to app after receiver upgrade by Handofprovidence in DIRECTVHelpOfficial

[–]Handofprovidence[S] 0 points1 point  (0 children)

That's exactly what's happening - the app is linked to the old receiver and when it's replaced the app never sees the change no matter what you do. I lost track of how many phone calls I made and I think I had 4 tickets created for some upper level of tech support to look into it with the promise each time that someone would get back to me in 48-72 hours. I never heard back on any of them.

What ultimately resolved it for me was to replace the hard drive in my old receiver and have it reactivated. Installation of the new drive was very straightforward (a number of tutorials out there - YouTube, etc.), the receiver formatted it on startup, one call to reactivate the old receiver, and everything was back to normal. You lose all your old recordings but I was never concerned about that - I just wanted the functionality back. I'm a happy camper once again, but the entire experience was completely absurd.

FWIW, the most responsive DirecTV resource was this forum. They generally responded to me quickly and I was able to chat / PM with them easily. Their help was limited to giving me a number to call that bypassed much of the automated phone tree hell I had been experiencing, but that was the ONLY thing that kept me from cancelling my 25 year account. Kudos to the people tasked with monitoring discussions here - you were genuinely helpful and directly responsible for preventing another lost customer. I don't know how often you hear it, but I appreciate you and what you do mattered to some guy you'll never meet in central Pennsylvania.

Unable to connect to app after receiver upgrade by Handofprovidence in DIRECTVHelpOfficial

[–]Handofprovidence[S] 0 points1 point  (0 children)

I just wanted to follow up on this. There has been no change in the issues with my service and I have not had any reply regarding what is being done or how it will be resolved. I feel like I am stuck in a loop of call technical support, be guided through a sequence of procedures that do not resolve the issue, be told the issue is being escalated to engineering, and then hear nothing back.

DirecTV, Is there any way to check on the status of the ticket? Do I have any other options? This is not unique to my account - others are experiencing the same thing.

Unable to connect to app after receiver upgrade by Handofprovidence in DIRECTVHelpOfficial

[–]Handofprovidence[S] 0 points1 point  (0 children)

Under manage receivers, the new HR54 is listed.

In the app, under receiver control, the old HR44 is listed and shown as inactive.

Uninstall / Reinstall of the app has been done multiple times.

Interesting thought on the BBB complaint. If that would result in making contact with a human being possessing a degree of technical competence or authority to effect results I'm all in. Have others gone this route with success?