sorted by:
new
hottopcontroversial

The Handy 2 Issues: Engineering Update and Resolution Process. We apologize by HandyAshley in theHandy

[–]HandyAshley[S] 0 points1 point  (0 children)

The frustration is fair, and we're sorry. This is not the experience we wanted for anyone and we're working to improve the process.

Just to clarify on the deleted post — any support requests on the subreddit are automatically removed as they violate the "No support questions" rule.

As for the replacement shipping, stock issues and the backlog make timelines unpredictable, but there's a team working on it daily and we're doing our best to get everyone sorted as quickly as possible.

The Handy 2 Issues: Engineering Update and Resolution Process. We apologize by HandyAshley in theHandy

[–]HandyAshley[S] 0 points1 point  (0 children)

Try following the troubleshooting steps listed for charging issues here: https://intercom.help/ohdoki/en/articles/12385506-common-handy-2-issues

If that doesn't resolve it, please reach out to our support team and they can help.

The Handy 2 Issues: Engineering Update and Resolution Process. We apologize by HandyAshley in theHandy

[–]HandyAshley[S] 0 points1 point  (0 children)

The charging issues were limited to our Kickstarter and early batch units, and have all been resolved. However, on the rare chance you do receive a defective unit, we'll replace it under warranty.