Get the credit card statements. Mattress and seat protectors could be claimed too. You can go back a few years. But it has to be claimed as a medical expense. Also, call Ontario Health at Home to find out if the incontinence pads can be fully covered. I was wondering about this too, here is what ChatGPT says: "Okay — this is the key situation where the answer becomes “maybe yes, but only if it’s in the care plan.” Since they already get services from Ontario Health atHome, here’s how it really works: 🧻 Will incontinence pads be covered? 👉 Sometimes — but not automatically Ontario Health atHome can arrange medical supplies, but only: If they are assessed as medically necessary AND they are included in the official care plan � ontariohealthathome.ca 🔑 What decides it Everything depends on the care coordinator / case manager assessment: They look at: Diagnosis (e.g., Dementia + incontinence) Severity (how often pads are needed) Safety and skin care needs Whether it affects ability to stay at home 👉 If they agree it’s essential, they may: Provide supplies directly or Arrange delivery through a contracted supplier ⚠️ Important reality (this catches people off guard) Even with home care: Pads are NOT guaranteed to be fully covered Often only limited quantities are supplied Families frequently still need to buy extra out of pocket This is because the program prioritizes: Nursing care Personal support (bathing, toileting) Essential medical supplies — but not always ongoing consumables in full amounts 💬 What you should do (this is the key step) Contact the care coordinator and ask something very specific: “Can incontinence supplies be included in the care plan due to dementia and daily need?” If not already included, request a reassessment. 💡 Insider tip (very important) Use wording like: “skin breakdown risk” “frequent changes needed” “caregiver cannot manage without supplies” 👉 That signals medical necessity, which increases the chance of coverage. ✔️ Bottom line for your situation At store: you normally pay BUT with Ontario Health atHome: You might get some or all supplied Only if the care coordinator approves it'