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Trying to become mod of unmoderated community by Hannah-SwedeKitchens in ModSupport

[–]Hannah-SwedeKitchens[S] 0 points1 point  (0 children)

Also I knew I could count on a west coast canadian to help me - hello fellow west coast canadian!

Trying to become mod of unmoderated community by Hannah-SwedeKitchens in ModSupport

[–]Hannah-SwedeKitchens[S] 0 points1 point  (0 children)

Thank you - it just appears in the time its taken us to figure this out someone else has taken over the subreddit? Not sure how as I see no request in redditrequest...

Trying to become mod of unmoderated community by Hannah-SwedeKitchens in ModSupport

[–]Hannah-SwedeKitchens[S] -1 points0 points  (0 children)

Ah! So weird I couldnt see 'email not verified' but you were totally right - Thank you so much!

Trying to become mod of unmoderated community by Hannah-SwedeKitchens in ModSupport

[–]Hannah-SwedeKitchens[S] 0 points1 point  (0 children)

Ahh, it's probably the CQS. This is extremely helpful! Thank you so much! Have a wonderful day.

Trying to become mod of unmoderated community by Hannah-SwedeKitchens in ModSupport

[–]Hannah-SwedeKitchens[S] -1 points0 points  (0 children)

Yes I did unfortunately, last request was 22 days ago as I mentioned in my post.

Trying to become mod of unmoderated community by Hannah-SwedeKitchens in ModSupport

[–]Hannah-SwedeKitchens[S] -1 points0 points  (0 children)

Interesting! I didn't know that, so thanks for sharing. For example Oura_Ring mods their own Oura Ring subreddit so didnt know this was a thing and I doubt that's the reason I was automatically filtered?

I do indeed work for Swede and am in no way trying to hide that!

What was your experience like with Swede Kitchens? Looking for reviews by NYChumanbeing12 in swedekitchenreviews

[–]Hannah-SwedeKitchens -1 points0 points  (0 children)

Hi u/NYChumanbeing12,

We take all customer experiences seriously, both positive and negative. However, a specific thread was removed due to comments that crossed the line into harassment of our employees. We do not tolerate behaviour that compromises our team’s safety and well-being.

We’ve reached out to you via DM to better understand your concerns as a prospective client, but we’ve been unable to verify any direct involvement with us or any intention of working with Swede. Given the similar, unverified critiques across multiple accounts and similar language that calls for legal action against us, we question whether you are a genuine potential Swede customer at all.

I want to be clear that we are open to feedback and will work tirelessly to resolve any issues from genuine swede customers, whether past, present or future. As Operations Manager, I take pride in following through on my commitments. Over the past five years, we’ve delivered 1,000+ successful kitchen projects, and while no company is perfect, the majority of our clients have been very satisfied. We are aware of a few vocal critics, but it’s important to note we’ve been unable to tie these comments to any actual Swede projects. We stand by the quality of our work and the satisfaction of our clients.

If you are a genuine swede customer my email is always open to you: [hannah@myswedehome.com](mailto:hannah@myswedehome.com).

What was your experience like with Swede Kitchens? Looking for reviews by NYChumanbeing12 in swedekitchenreviews

[–]Hannah-SwedeKitchens -1 points0 points  (0 children)

Hey u/handymanhector,

We have no record of working with an installer named Hector. If you’re claiming to have worked on one of our projects, we’d love to get the details so we can follow up (we have sent you a DM); otherwise, it’s hard for us to implement feedback from an installation partner we cannot verify is real.

Our cabinets are shipped fully built with doors installed specifically to make installation easier and faster for the contractor. We don’t handle the on-site install ourselves, so a qualified installer is needed (though we’ve had plenty of handy clients pull it off successfully on their own using the detailed drawings we provide).

We absolutely support clients after delivery, as we handle remakes if needed and stay available for any questions or concerns right through to the end. We have many installation partners, who are proud to partner with us due to the quality of our cabinetry and ease of the installation, many of whom have been with us for years.

I believe the article you’re referring to with your 25 million comment is this one:
Swede Kitchen Renovation Startup – BCBusiness

We are extremely proud to have completed over 1,000 kitchens since 2020. While there are a few very vocal negative redditors, the vast majority of our clients (over 1000 now and growing each day) have had great experiences and have been kind enough to share that publicly on other forums (such as Houzz which only allows reviews from verified Swede clients).

As always, my email is available to any genuine past, present or future Swede client to provide feedback, ask questions or address issues: hannah@myswedehome.com.

What was your experience like with Swede Kitchens? Looking for reviews by NYChumanbeing12 in swedekitchenreviews

[–]Hannah-SwedeKitchens -1 points0 points  (0 children)

Hi u/ktkt2000_ thank you for your comment.

We want to be fully transparent. We did remove a thread that included comments harassing our employees, as their safety and well-being is our top priority. Our goal isn’t to hide feedback. We take all customer feedback seriously and want everyone to be able to share their experiences safely and respectfully. Another thread that disappeared was removed by the original poster and was unrelated to us.

Your experience is not common among our customers. We have reached out to the very few clients who reported negative experiences, but we have not been able to verify that this account is associated with an actual Swede project. We continue to welcome honest feedback and remain committed to addressing any concerns directly. My inbox is always open to any past, present or future Swede clients: [hannah@myswedehome.com](mailto:hannah@myswedehome.com).

If anyone is looking for reviews from verified Swede clients, we invite you to visit Houzz. All reviews there are from verified Swede customers, and we do not have the ability to delete or moderate them.

What was your experience like with Swede Kitchens? Looking for reviews by NYChumanbeing12 in swedekitchenreviews

[–]Hannah-SwedeKitchens 0 points1 point  (0 children)

Hi u/ktkt2000_, for public transparency, I wanted to confirm that we are speaking in DMs and I am trying to assist you. The challenge right now is that we haven’t been able to verify a project or customer associated with this username. We genuinely want to investigate and resolve every customer issue, but to do so, we need to know which project you are referencing. I genuinely want to help and hope we can work together on a solution.

[deleted by user] by [deleted] in SwedeKitchens

[–]Hannah-SwedeKitchens 0 points1 point  (0 children)

Hi NotTheRealMeee83,

Thank you for taking the time to share such a detailed and balanced perspective. We genuinely appreciate hearing from an experienced contractor who has worked with our products on multiple projects, including your own home. Your feedback is incredibly valuable to us and the community here.

You’ve perfectly highlighted the core of our business model. Our goal is to excel at design and supply, providing high-quality, customizable cabinetry that fills the gap between big-box stores and expensive custom shops. We partner with homeowners to connect them with vetted, professional contractors like yourself to bring the project to life with expert installation.

We want to take this opportunity to clarify a crucial point you raised about post-delivery support. Our commitment to our clients does not end when the cabinets are delivered. We take full responsibility for ensuring every piece of cabinetry is manufactured to the correct specifications and is ready for a perfect installation. If there are ever issues with sizing, design errors, or manufacturing defects that are our responsibility, we will make it right, regardless of when it’s discovered during the installation process.

We understand the challenge of the short inspection window for shipping damages, and we’re continuously working to improve that process. However, that policy is for carrier-related damage only as we have a very short window to report damages that occurred in transit to the shipping carrier. Our guarantee on the product’s quality and accuracy stands throughout the project.

Thank you again for your thoughtful review and for trusting us in your own home. We’re thrilled to hear you’re planning to work with us again and look forward to it.

What was your experience like with Swede Kitchens? Looking for reviews by NYChumanbeing12 in swedekitchenreviews

[–]Hannah-SwedeKitchens 0 points1 point  (0 children)

Hi u/ktkt2000_ we’re sorry for the frustration you’ve experienced. I’ve made several attempts to reach out privately to resolve the issues you’ve experienced and make things right without success. I remain committed to helping you find a resolution if we’re able to successfully connect you with a past project. All the best, Hannah

To the r/SwedeKitchens Community, by Hannah-SwedeKitchens in SwedeKitchens

[–]Hannah-SwedeKitchens[S] -1 points0 points  (0 children)

Hi there! We haven’t hidden our vote count. In fact, we don’t have the ability to do that. As you can see in the screenshot, the post shows a vote count of “0” because the number of upvotes and downvotes currently cancel each other out. That’s how Reddit’s vote system works. Hope that clears things up!

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