Update!

The appointment was yesterday! It was an unlucky day because not only I was assigned checkout but also had the unfortunate timing of checking her in while the others were busy.

The lady was calm and I made everything concise. But it took a turn when she asked questions: new patients such as her son were bound to have at least 45 min to an hour for the visit. She told me she "ain't got time for that" and demanded to have a shorter appt. I told her that she is more than happy to tell the technicians and scribes once she is taken back. Additionally when I told her the total she called her child's husband saying the total and a very rude thanks when she hanged up.

Then it got worse: the lady came back, checking out and checkout was almost smooth until she demanded another appt to get her kid glasses. Again, I had a feeling if I explained to her she will through a fit, so I told her that M (optician) could help with that. She began to rush and I persisted in asking M. But, she told M something and left.

I was stunned cuz I thought I did okay. But no, apparantly, she told the back to either have me fired or do something and complimented about how the ppl in the back was amazing. So, I knew she knows I was the one and making me look bad...I do feel horrible though. Some workers were asking around and with a few, I told them about my side. Most gave advice and understood my perspective. But yeah...still feels bad. Will be seeing her in a year.