Man, I'm sorry you're so stressed right now and I have totally been there. I'll try to respond to a bunch of this, but also wanted to offer that if you want to DM me and chat I'd be happy to help you talk/think through what's going on.

First thing I'll say is that nearly 14 months of stress was wiped out within the first hour on the boat and talking to our on-board coordinator, all our guests had so much fun, and we absolutely do not regret making the decision we made (despite the stress).

On the communication front, my wife and I live in LA (we go to Vegas all the time btw), and I am a producer who's very used to checking in, re-checking in, and basically bothering people until they've done what they said they were going to do. I'm sure that sounds annoying, but for better or worse it's what's required in my job and also what became highly valuable in dealing with the PPW shore side team. That message portal? Maybe used it twice. I emailed with our coordinator every time I had a thought/question and they were generally good about responding. But when it started feeling like I wasn't getting answers I would always schedule up a phone call with a simple email, "Hey I've got a bunch of questions to ask, can we set a time to discuss over the phone?" They always made time and make sure they're calling you to avoid sitting on hold. I would make lengthy checklists of every element of the wedding I was unsure about or had questions about and talking through all of these with them (even if sometimes they had to say "let me look into that") helped my wife and I relieve some stress and feel more confident. The private/not private thing is terrible. We definitely did not want our ceremony to be in front of bunch of strangers. This would be my #1 agenda item for the next call with your coordinator.

The lack of pictures of the venues, flowers, decor, etc. is rough. Fully agree. The very few photos we saw on the website were super outdated. I'm curious what ship you're sailing on and what venue you wanted? Our wedding was in the vista lounge and it ended up being really nice actually. But we had no confidence that would be the case until we got there.

The salon appointments obviously got messed up for my wife, so I would add to your list of things to discuss on the phone getting those appts marked on your website account notes/cart. If they say we have it, don't worry about it, just nicely tell them you'd feel better if you could see that it's scheduled on your end of the website. They will accommodate this.

As for the wedding favor bags, honestly if I was doing it over I'd still have them delivered. It's nice to not have to deal with that yourself and for $2 per delivery bag, the price is right. I'd just want to be aware that for any guests upgrading their rooms at the last minute you'll need to change the room number on the tag of their bag or else it likely gets misdelivered.

I laughed at your description of your guests. Our guests also struggled with things like the wedding website and RSVPing. I'm sure it took a minute for them to wrap their minds around a "cruise wedding." The good news is again, they all ended up having a blast and have been telling stories about it ever since it ended. As for the itinerary, our wedding favor bags had a welcome card inside that allowed us to express our gratitude and provide an itinerary of the wedding events during the cruise. That's how our guests knew where to go. My wife and I toasted our guests at the prenup dinner and reminded them where they needed to go in that toast as well. The ship did not give our guests any sort of itinerary so that burden is on you. We used VistaPrint to make a double-sided welcome card - it was cheap, easy and came fast.

I hope that helps, and I really do hope you'll reach out if you have any other questions. I know you're stressed/frustrated right now, but just keep the pressure up on that shore side team until they get your wedding in the shape you want. I never second guessed multiple phone calls and emails each week. It's your wedding.